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# Technology Support Specialist - Holy Cross School

- **Company:** Archdiocese of New Orleans
- **Location:** New Orleans, LA, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Software Applications, Desktop Computing, Network Connections, Peripherals, Information Technology, Laptops
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fafd581f82740a66

## About the Role

The Technology Support Specialist must possess solid experience with desktops, laptops,
peripherals including diagnosing, repairing, and upgrading these devices which are primarily
running Windows 11.

The selected candidate will be exposed to and have an opportunity to learn the latest technologies.
Ideal candidate should be a self-starter with the ability to work effectively as part of a team or
individually and be able to positively interact with students, parents, faculty, and staff to keep
single-user technology functioning well and user satisfaction high., * Bachelor's degree or associate degree preferred, equivalent professional experience in lieu of degree.

 * Hold or commitment to obtain Comptia A+ Certification. Network and/or server certifications are a plus.
 * At least one (1) year verifiable experience as a support technician
 * Experience with enterprise help desk softwareWindows Active Directory
 * Familiarity with network connectivity and basic understanding of IT infrastructure components
 * Advanced understanding and use of Microsoft 365.
 * Hands-on experience with Windows 11, MacOS a plus.
 * Experience troubleshooting, diagnosing, and resolving problems with computers/peripherals., * Excellent interpersonal skills with ability to interact positively with students, parents, staff, and faculty.
 * Ability to be a self-starter; energetic, proactive, and work under tight deadlines.
 * Ability to work as part of a team and individually.
 * Commitment to excellence
 * Excellent Written and Communication Skills

## Description

Holy Cross School is seeking a full-time Technology Support Specialist to support our user base of
1000+. Holy Cross operates a 1:1 laptop program for students and offers the latest technology to faculty
and staff., * Diagnose, repair, and dispatch laptop support

 * Respond to, maintain, and close work tickets
 * Provide training to users, perform problem resolution, and build electronic-based

documentation

 * Assist in the education of staff regarding technology devices and software applications
 * Responsible for managing all technology assets
 * Assists with Active Directory administration of user and computer objects
 * Function as a technical lead and provides guidance to summer student workers
 * Reviews, evaluates, and implements requests from user departments
 * Collaborate with Director to ensure efficient operation of the computing environment of all

employees

 * Perform other duties as required


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