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# TECHNOLOGY SUPPORT SUPERVISOR - HEADQUARTERS

- **Company:** Star Financial Bank
- **Location:** Fort Wayne, IN, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Disaster Recovery, Issue Tracking Systems, Information Technology
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=716732825b896a4d

## About the Role

Do you have experience in Ticketing system technical support?, * Excellent oral and written communications skills.

 * Ability to communicate at all levels of the organization.
 * Able to link and apply complex technologies to business strategies.
 * Strong project management, organizational skills, and attention to details.
 * Demonstrated customer service orientation.
 * Hands-on hardware troubleshooting experience.
 * Ability to present ideas in user-friendly language.
 * Highly self-motivated and directed.
 * Keen attention to detail.
 * Proven analytical and problem-solving abilities.
 * Ability to effectively prioritize and execute tasks in a high-pressure environment.
 * Ticket system based management., * 3 year(s): Previous experience in an IT support role., Required
 * Associates or better in Computer Science or related field

## Description

* Develop goals, objectives, policies, procedures, service standards, and establish priorities and deadlines for the Service Desk teams
 * Help to develop, monitor and report on department budget
 * Provide daily management oversight for the Service Desk to ensure incidents and service requests are completed according to established SLAs
 * Compile reports on SLA targets, numbers and request types, communicating findings to the team and management and responding to any further requests for data that is required for analysis
 * Ensure effective on-going support for all systems in use by STAR, ensuring that the service provided to customers / users is the highest possible within the resources available.
 * Provides input into strategic and tactical planning, development, evaluation, and coordination of information and technology systems.

 * Review customer satisfaction surveys and compile reports to identify overall customer satisfaction, and address any problem areas.
 * Manages the IT logistics for employees or equipment moves, remodeling, or any other instance where equipment must be moved or transported.
 * Manages annual client computing equipment refresh project.
 * Oversees asset management for all technology devices.
 * Maintain policies, procedures, and associated training plans for support staff, usage, and disaster recovery.
 * Develops and enforces policy and procedure to ensure the protection of IS/STAR assets and the integrity, security, and privacy of information.
 * Document service issues, compile 'tech notes', maintain 'knowledge bases' of support information, post information to support websites and provide customer feedback to research and development teams working on product upgrades.


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