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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Walter Surface Technologies Incorporated - **Location:** Seneca, SC, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Azure Active Directory, Microsoft SharePoint, TCP/IP, Wi-Fi Technology, Office365, Tablet Computers, Peripherals, Microsoft InTune, Microsoft Onedrive, Information Technology, Laptops, Data Management - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c4b766b050abc1f5 ## About the Role Do you have experience in Windows?, * Customer Service Orientation * Technical troubleshooting * Ownership and accountability * Strong communication skills with both technical and non-technical users. * Prioritization and time management * Adaptability in a fast-paced environment * Team collaboration * Attention to detail * Strong communication skills with technical and non-technical users. * Ability to work independently, prioritize tasks, and drive issues to resolution., * 3-5 years of experience in Level 1-2 IT support within a business environment. * Strong Windows, end-user device, peripheral, and standard application troubleshooting skills. * Experience supporting Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office. * Experience with ticketing systems and SLA-based support processes. * Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, VPN, and connectivity troubleshooting. * Ability to work on-site 5 days per week. * Ability to lift and move IT equipment weighing 50 lbs. or more., * Experience with barcode scanners, RF devices, label printers, rugged tablets, time clocks, or production-floor systems. * Basic knowledge of Active Directory, Microsoft Entra ID, Intune, or endpoint management tools. * Experience with PC imaging, hardware refreshes, asset tracking, and equipment lifecycle processes. Job Type: Full-time ## Description We are seeking an experienced IT Support Technician, Level 1-2 to provide hands-on technical support in a fast-paced environment. This role supports day-to-day IT operations by troubleshooting end-user devices, peripherals, applications, and basic network issues while ensuring timely resolution of incidents and service requests. The ideal candidate is customer-focused, technically strong, and comfortable working directly with users in an operational environment where responsiveness, ownership, and clear communication are critical., * Provide on-site Level 1-2 support for end users, workstations, laptops, mobile devices, printers, scanners, and related peripherals. * Troubleshoot hardware, software, Microsoft 365, operating system, connectivity, and basic network issues. * Support warehouse and shop-floor technology, including shared workstations, barcode scanners, label printers, RF devices, tablets, and related equipment. * Install, configure, move, ship, receive, replace, image, and decommission IT equipment as required. * Log, prioritize, update, and resolve tickets in accordance with established SLAs. * Escalate complex issues as needed while maintaining ownership and user communication through resolution. * Support onboarding, offboarding, asset management, documentation, and equipment lifecycle activities. * Follow IT security policies, operational standards, and data-handling procedures. * Participate in site IT projects, equipment refreshes, relocations, and continuous improvement initiatives. * Participate in a rotating on-call schedule to support urgent business needs outside regular hours. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Frontend Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/234-frontend-developer-salary-in-south-africa) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)