> Markdown version of [/jobs/ext/737359-principal-technical-support-engineer-active-top-secret-sci-clearance](https://www.wearedevelopers.com/jobs/ext/737359-principal-technical-support-engineer-active-top-secret-sci-clearance). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Principal Technical Support Engineer - (Active Top Secret/SCI Clearance)

- **Company:** NetScout Systems, Inc.
- **Location:** Allen, CA, United States
- **Experience:** Experienced
- **Salary:** $110,000.0 - $135,000.0
- **Contract:** Permanent contract
- **Skills:** Complex Networks, CompTIA Security+, Databases, Linux, Knowledge Management, Network Security, Network Administration, Virtualization Technology, NetScout, Information Technology, Hardware Infrastructure, Cisco, Vmware
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=412f5090c51ac094

## About the Role

Do you have experience in Virtualization tools?, Do you have a Bachelor's degree?, * Collaborate with customers to troubleshoot and resolve complex network and product related issues

 * Interface with our world-class support, development, and SQA teams to identify and to resolve product issues and performance concerns
 * Utilizing NETSCOUT's Knowledge Management database to research solutions and develop technical content such as tips, troubleshooting guides, and best practices.
 * Provide guidance to customers on network management strategies and best practices using NETSCOUT product suite
 * Deliver high-quality, hands-on support while representing NETSCOUT with professionalism and technical expertise.

Preferred Qualification/Skills:

 * Active Top Security/SCI Clearance Required
 * CompTIA Security+ required and CISSP Certification beneficial
 * Bachelor's Degree in Computer Science/Network Security related field or equivalent discipline
 * 7+ years in network management supporting external enterprise customers
 * 2+ years in high touch or managed customer support environment
 * Proven expertise in customer relationship and management
 * Experience in enterprise or service provider network management environments preferred.
 * Experience working onsite at customer locations and cooperatively with HQ teams
 * Demonstrated ability to identify and resolve complex network and systems issues
 * Cisco Certification (CCNA minimum, CCNP preferred)
 * Linux Certification (RHCSA or equivalent)
 * Knowledge of Windows and Linux operating system environments
 * Demonstrated ability to write clear technical documentation and contribute to internal knowledge bases.
 * Strong attention to detail and the ability to manage multiple tasks simultaneously.
 + Ability to travel up to 25%
 + Project Management Certification (PMP) is preferred
 + VMware Certification is a preferred
 + Dell DOSD (Onsite Server Hardware Support) Certification is preferred



## Related Videos

- [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team)
- [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing)
- [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker)
- [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics)
- [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy)
- [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker)

## Related Articles

- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Events like RSAC Get You CISOs. Developers Decide What Actually Gets Deployed.](https://www.wearedevelopers.com/magazine/693-events-like-rsac-get-you-cisos-developers-decide-what-actually-gets-deployed)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)