> Markdown version of [/jobs/ext/737374-technical-customer-support-representative](https://www.wearedevelopers.com/jobs/ext/737374-technical-customer-support-representative). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Customer Support Representative - **Company:** Radius, L.L.C. - **Location:** De Pere, WI, United States - **Contract:** Permanent contract - **Skills:** JIRA, System Configuration, GPS Tracking Unit, Issue Tracking Systems, Salesforce.Com, Software Troubleshooting, Drilldown, Zendesk - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0b39e8538a69aa1d ## About the Role Do you have experience in Zendesk?, We are looking for a full-time Technical Customer Support Representative to join our team. If you are a highly analytical, tech-savvy professional who thrives on troubleshooting complex systems and delivering exceptional service, we want to hear from you! Prior experience in a technical support or hardware/software troubleshooting role is highly ideal for this position., Qualifications & Ideal Profile * Technical Experience & Aptitude: Prior experience working in a technical support desk, IT helpdesk, or telematics environment is highly ideal. You should possess a foundational understanding of how software interfaces with hardware. * Service Desk Platforms: Experience working within industry-standard service desk platforms (such as Zendesk, Salesforce Service Cloud, or Jira) to track, escalate, and resolve customer issues is desirable. * Advanced Problem-Solving: Excellent analytical skills; you enjoy solving puzzles, investigating logs, and running diagnostics to uncover the root cause of an issue. * Technical Communication: Exceptional verbal and written communication skills, with a proven ability to bridge the gap by explaining technical concepts clearly to non-technical users. * Multitasking & Focus: Capable of balancing multiple open tickets and live chats simultaneously while maintaining attention to detail. * Empathy & Patience: Strong interpersonal skills, remaining calm, empathetic, and patient when guiding customers through stressful technical disruptions. * Collaborative Mindset: A strong team player who can easily communicate technical findings to internal developers and operations teams. * Bilingual Skills (Plus): Fluency in both Spanish and English is a major asset for our diverse customer base. ## Description * Provide Technical Assistance: Offer support to customers via phone, email, and chat, deep-diving into software configurations and hardware diagnostics. * Troubleshoot & Diagnose Issues: Methodically isolate, diagnose, and resolve hardware and software problems related to GPS tracking devices and telematics platforms. * Document Technical Interactions: Maintain detailed logs of customer technical issues, replication steps, and resolutions within the support ticketing system. * Manage & Prioritize Inquiries: Efficiently manage incoming support queues, prioritizing critical fleet issues to ensure minimal downtime for our business clients. * Collaborate with Engineering: Partner closely with internal engineering and product teams to escalate issues and provide product feedback based on customer input. * Build Relationships: Maintain customer trust by translating complex technical realities into clear, reassuring updates. * Adhere to Policies: Follow company communication procedures, data guidelines, and escalation policies to ensure consistency and compliance., We are committed to ensuring an inclusive and accessible recruitment process for all candidates. 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