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# Front Desk / Customer Service Coordinator

- **Company:** SMK AUTO INC.
- **Location:** Bethlehem, PA, United States
- **Salary:** $33,280.0 - $41,600.0
- **Contract:** Permanent contract
- **Skills:** BASIC (Programming Language), Computer Literacy
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a97c124f9844890b

## About the Role

Do you have experience in Scanning?, * Friendly, patient, and professional on the phone

 * Organized and good at keeping track of details
 * Comfortable using a phone, calendar, text/email, and basic computer tools
 * Able to communicate clearly with customers
 * Dependable and punctual
 * Calm under pressure when customers are stressed about vehicle damage or insurance issues
 * Automotive, body shop, receptionist, scheduling, or customer service experience is a plus
 * Insurance claim or repair estimate experience is a plus but not required

## Description

SMK Auto Inc. is looking for a friendly, organized, and dependable Front Desk / Customer Service Coordinator to help with phone calls, scheduling, customer communication, and basic office support.

We are a local auto body shop in Bethlehem, PA that handles collision repair, paint damage, body damage, rust repair, insurance claim work, and customer-pay repairs. We are looking for someone who can help keep the shop organized and make the customer experience smooth from the first phone call through pickup.

This is a great role for someone who is personable, detail-oriented, and comfortable talking with customers on the phone. Auto body or automotive experience is helpful but not required. We are willing to train the right person.

Responsibilities

 * Answer incoming phone calls in a friendly and professional manner
 * Schedule customer appointments, estimates, drop-offs, and pickups
 * Maintain a simple shop calendar and help keep jobs organized
 * Greet customers and collect basic information about their vehicle and repair needs
 * Communicate updates to customers about scheduling, parts, repair status, and pickup timing
 * Help coordinate communication between customers, technicians, insurance companies, and vendors
 * Take clear messages and follow up when needed
 * Keep customer information, job notes, and paperwork organized
 * Assist with basic administrative tasks such as filing, scanning, data entry, and invoices
 * Help make sure customers feel taken care of and informed


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