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# Product Support Specialist

- **Company:** Axiom
- **Location:** Duluth, GA, United States
- **Experience:** Experienced
- **Salary:** $22,000.0 - $25,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Office, Productivity Software
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b33d46aaea3bad7a

## About the Role

Do you have experience in Productivity software?, * 2+ years of experience in Product Support, Customer Support, Technical Support, or a related customer service role.

 * Strong troubleshooting and problem-solving skills.
 * Excellent verbal and written communication skills.
 * Ability to explain product features and installation requirements in a clear and professional manner.
 * Experience using Microsoft Office and CRM systems.
 * Strong organizational skills and attention to detail.
 * Ability to manage multiple priorities in a fast-paced environment., * Experience supporting luxury consumer products, plumbing fixtures, cabinetry, appliances, building materials, or home improvement products.
 * Experience working with contractors, installers, designers, or distributors.
 * Familiarity with reading product specifications and installation instructions.

## Description

Are you passionate about delivering exceptional customer service and helping customers find solutions? We are seeking a Product Support Specialist to join a growing team supporting a premium luxury bathroom products manufacturer.

In this role, you will become a product expert, assisting customers, distributors, contractors, designers, and installers with product questions, installation guidance, troubleshooting, and post-sale support while providing a first-class customer experience.

Responsibilities:

 * Provide product support via phone and email.
 * Assist customers, contractors, distributors, and installers with product questions, installation guidance, and troubleshooting.
 * Resolve customer concerns while providing timely follow-up and excellent service.
 * Interpret product specifications, installation guides, and warranty information.
 * Collaborate with Sales, Customer Experience, Product Management, Operations, and Quality teams.
 * Document customer interactions using CRM software.
 * Identify recurring product issues and communicate trends to internal teams.
 * Maintain expert knowledge of company products and new product launches.
 * Support internal teams through product education and training.


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