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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Technical Support Specialist - **Company:** Copyright Clearance Center, Inc. - **Location:** Cambridge, MA, United States (Remote available) - **Experience:** Starter - **Salary:** $50,000.0 - $55,000.0 - **Contract:** Permanent contract - **Skills:** HTML, Microsoft Windows, Apple Mac Systems, Software Applications, C Sharp (Programming Language), Web Browsers, Proprietary Software, Salesforce Communities, Computer Equipment - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=63a7b0cb3e577972 ## About the Role Do you have experience in Windows?, Do you have a Bachelor's degree?, * 1-3 years' experience supporting customer facing software or a bachelor's degree in a technical field required * Interest and ability to grow in the role to increase your product and technical knowledge to support more complex inquiries * Excellent verbal and written communication skills; impressive telephone etiquette and the ability to elicit callers' needs with speed and confidence, while also exhibiting composure and politeness * Strong aptitude for problem solving, exploring, and learning new technology - is solutions oriented * Knowledge of advanced features in IE, Safari, Chrome, and Mozilla browsers * Extraordinary attention to detail and follow-through along with the ability to multitask on a regular basis * Consistently address complex client needs while demonstrating innovation and sound judgment in decision making * A working knowledge of Windows and Mac operating systems as well as experience working with Salesforce, C#, and or HTML. ## Description The Customer Technical Support Specialist will have a broad knowledge of Internet technology, software applications and or computer hardware and a strong desire to provide outstanding customer support to our premier client base. You will utilize your strong communication and superior problem-solving skills to quickly and accurately respond to a wide variety of client inquiries from global information professionals & users of CCC's rights and content delivery services. You will use and support a wide range of technology applications used in managing content, document delivery and copyright licenses. This is a great opportunity for self-motivated professional with an aptitude for technology and a strong desire to work in a client-facing role. In this role, you will work with leading-edge software and support some of the most highly respected companies from a variety of industries around the world. The selected candidate may work in our Danvers, MA headquarters, or work remotely in the Eastern time zone. Compensation range: $50,000 - $55,000 Other compensation: Performance bonus eligible The actual salary offer to the successful candidate will be based on job-related education, training, licensure, certifications, related experience and other related factors. What you will be doing: * Ensure quality handling and resolution of calls and emails and provide solutions to meet established business objectives and improve the customer experience * Maintain on-going technical expertise in several applications including CCC's proprietary software, RightFind Enterprise, and act as a global product resource to the Operations, Customer Service, and Implementation teams * Use your knowledge of software and systems to assist customers with technical questions and issues * Research, troubleshoot, diagnose, and resolve reported issues or escalate to the Development team as necessary * Complete customer-requested configuration changes within custom software solutions * Confirm customer understanding of CCC's solution and provide additional customer education and training as needed * Recognize, document, and inform the manager regarding trends in customer calls and emails * Through empathy, compassion, and understanding deliver exceptional customer service at all times ## Related Videos - [How Web AI Can Power the Agentic Web - Jason Mayes (Google)](https://www.wearedevelopers.com/videos/1896-how-web-ai-can-power-the-agentic-web-jason-mayes-google) - [You’re a great coder? 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