> Markdown version of [/jobs/ext/737458-it-desktop-support-technician-recent-it-graduate](https://www.wearedevelopers.com/jobs/ext/737458-it-desktop-support-technician-recent-it-graduate). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Desktop Support Technician/Recent IT graduate - **Company:** Cube hub - **Location:** Cedar Falls, IA, United States - **Experience:** Starter - **Salary:** $41,600.0 - $49,920.0 - **Contract:** Permanent contract - **Skills:** Computer Networks, Computer Literacy, Microsoft Office, Networking Basics, Productivity Software, Information Technology, Servicenow - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5e1857e26fff7bba ## About the Role Do you have experience in Productivity software?, Do you have a High school diploma or GED?, * Knowledge of computing and networking concepts and fundamentals * Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions. * Knowledge of computer security policies and a general overall knowledge of computer security concepts. * 1 year or more IT experience preferred, but recent college graduates will be considered Education Requirements: *, Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent, * Do you have at least 1 year of hands-on experience in IT support tasks such as imaging computers, resolving ServiceNow tickets, or basic hardware troubleshooting? * How comfortable are you working with tools like Microsoft Office, ServiceNow, and basic networking concepts (e.g., IP, connectivity, troubleshooting)? * Are you a US Citizen or GCH? If on Visa please mention the Visa Status? * Are you ready for background check and drug screen in accordance with the local law and regulations? ## Description * Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues. * Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes. * Responsible for effective e-mail communications and ability to create and maintain basic * documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates - exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests * Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures. * Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers. * Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Distributed search under the hood](https://www.wearedevelopers.com/videos/256-distributed-search-under-the-hood) - [Hiring AI Native Talents](https://www.wearedevelopers.com/videos/100268-hiring-ai-native-talents) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [The Future of Recruiting: Innovations and Challenges in the European IT Sector](https://www.wearedevelopers.com/videos/1056-the-future-of-recruiting-innovations-and-challenges-in-the-european-it-sector) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)