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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** Derick Dermatology - **Location:** Naperville, IL, United States - **Experience:** Experienced - **Salary:** $65,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software Suite, VoIP, Business Software, HP Thin Clients, Issue Tracking Systems, Microsoft Office, Networking Basics, Internet Protocol Telephony, Reliability of Systems, Electronic Medical Records, Microsoft InTune, User Accounts, Vmware - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e6d71a8358357f1a ## About the Role Do you have a valid Driver's License license?, Do you have experience in Windows?, Do you have a Bachelor's degree?, * Creative problem solver who enjoys working in a dynamic and rapidly-changing work environment * Inquisitive learner who balances a strong desire to learn about new and existing technologies with completing tasks in a timely manner * Ability to work under pressure, meet deadlines, and work on multiple projects simultaneously * Detail-oriented team player who takes ownership of tasks until completion * Great communicator with an aptitude for helping non-technical people with technical problems, with a supportive and positive attitude * Experience in troubleshooting operating systems, networked printers, and business applications * Experience with Active Directory administration * Comprehension of basic networking concepts * Experience with Windows 11 administration * Must be able to lift boxes and devices weighing up to 50lbs * Must be available occasionally after hours and on weekends in emergency situations or for scheduled maintenance operations * Must maintain a valid driver's license Preferred Skills * Experience in the medical industry, familiarity with HIPAA, and EMR systems * Experience administering Intune Office 365, VoIP phone systems, and Imprivata software * Experience with IT support ticketing systems * Basic familiarity with VMware software suite, Thin Client administration, and door access control systems * Desktop Support: 2+ years * Bachelor's degree * CompTIA, Microsoft or other certifications a plus ## Description At DD, our core values underpin our culture and guide our actions: * Servant's Heart: Find joy in serving others, ensuring our patients receive the best possible care. * Own It: Take full accountability for the care provided and actively contribute to the betterment of our practice. * Showtime: Bring enthusiasm, professionalism, and energy to every patient encounter and interaction with colleagues. * DD Family: Foster a supportive and collaborative atmosphere, working as a cohesive team to achieve our common goal of exceptional patient care., The Helpdesk Technician provides front-line in-person and remote technical support to end users by diagnosing, resolving, and escalating IT issues in a timely manner. Ensures a high level of customer service while maintaining system reliability and user productivity. Contributes to continuous improvement of support processes and documentation. Role and Responsibilities * Responds and follow up on helpdesk tickets submitted via phone, email, and walk-ups * Resolves issues directly, whether remotely or on site; escalate issues to senior technical personnel as necessary * Travels to the different offices whenever onsite presence is required * Creates and maintains documentation for daily tasks, end user instructions, recurring issues, standard procedures, and other items * Maintains hardware and software inventories * Deploys / decommissions computers, printers, scanners, phones or other hardware * Creates and manages of user accounts / groups in Active Directory, Exchange, Office 365 * Creates and manages of employee badges * Assists with maintenance of VoIP phone system accounts * Administers user sessions in an Omnissa Horizon environment with Imprivata authentication methodologies * Performs other duties as assigned ## Related Videos - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Dev Digest 191: Malware interviews, EU ❤️ Open Source and Skilled Agents](https://www.wearedevelopers.com/magazine/645-dev-digest-191-malware-interviews-eu-open-source-and-skilled-agents) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)