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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Digital Services Systems Analyst - Remote - **Company:** University Credit Union (inc) - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $99,386.0 - $124,233.0 - **Contract:** Permanent contract - **Skills:** A/B Testing, Artificial Intelligence, Data Analysis, Big Data, Information Systems, Data Presentation, Data Visualization, Online Banking, Executive Information Systems, Identity and Access Management, Issue Tracking Systems, Systems Analysis, Power BI, SQL Databases, Web Platforms, Google Tag Manager, Data Analytics - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=97f66e65093873ca ## About the Role Do you have a valid Certified Project Manager certification?, Do you have experience in Trend analysis?, Do you have a Bachelor's degree?, * Bachelor's degree in information systems, Data Analytics, Business, Finance, or related field - or equivalent professional experience * 3 to 5 years of experience in data analytics, business intelligence, systems analysis, or digital operations, financial services or fintech preferred * Demonstrated proficiency in Power BI or an equivalent business intelligence and data visualization tool * Strong analytical capability, ability to build member segmentation models, interpret trend data, and translate complex datasets into clear executive-level insights * Experience managing digital platforms or vendor systems in a production environment * Strong written and verbal communication skills; comfortable presenting data findings to executive leadership and board audiences * Ability to manage multiple priorities simultaneously and deliver consistently against defined deadlines without prompting * Strong attention to detail and commitment to data accuracy in all reporting and analysis PREFERRED * Credit union or community banking experience strongly preferred * Experience with digital banking platforms: Lumin Digital, Q2, or equivalent * Familiarity with core banking systems: Symitar or Episys preferred * Experience with member analytics or financial wellness platforms: Savvy Money or equivalent * SQL or data query experience * Project management certification: PMP or CSM preferred * Experience with AI-powered conversational banking or member engagement tools * Familiarity with Google Tag Manager, attribution tracking, or digital marketing analytic * Experience supporting board-level reporting or executive dashboards * Knowledge of NCUA regulations and credit union compliance environment, * Must be able to sit for extended periods of time. * Must be able to lift 10 lbs. * Must be able to view data from computer screens, reports, and manuals. * Must have manual dexterity to type, collate, and manage presenting marketing materials. ## Description Delivers on University Credit Union's core purpose of giving everyone in the University community a financial advantage by assisting with designing, testing, implementing, managing, and enhancing products and services within the digital channels. Analyzes metrics to understand trends in digital adoption and usage. Recommends and communicates plans and strategies to address trending issues within UCU's online and mobile environments. Responsible for working with third-party vendors to find resolutions to complex and escalated issues within UCU's online and mobile environments. Champions UCU's digital products and services and subsequent enhancements as a trusted subject matter expert. Identifies opportunities for innovation in the UCU digital service environment. Keeps apprised of leading-edge technology and new offerings in the digital space through ongoing education., * Manage day-to-day operations of UCU's digital banking platforms: including online banking administration, member access management, certificate maintenance, production monitoring, and support ticket triage and resolution * Serve as the primary technical point of contact for digital platform vendors; coordinating on platform issues, configuration updates, and member-facing functionality enhancements * Support the management of multiple digital service platforms; including data exports, configuration monitoring, and ongoing vendor coordination * Build and maintain technical runbooks documenting routine platform maintenance tasks; ensuring operational continuity across all team scenarios * Triage and manage the digital services ticket queue daily; routing tickets appropriately, tracking resolution status, and delivering weekly written status updates to the VP of Digital Strategy and Innovation * Partner with the virtual branch team to deliver data-driven outreach targeting; providing weekly member segments, inactivity flags, and credit risk prioritization lists that enable proactive and informed member outreach * Collaborate with Marketing to provide digital performance data, member behavior insights, and campaign targeting segments that support email sequences, in-app campaigns, and A/B testing programs * Support the Delinquency Task Force by delivering monthly credit risk intelligence including member data, loan exposure analysis, and credit trend reporting; coordinating with IT and core banking teams as needed * Coordinate UAT testing for digital product launches and third-party integrations, ensuring production deployments match approved UAT configurations * Support the VP of Digital Strategy and Innovation in vendor relationship management, preparing performance data, escalation documentation, and business review materials * Identify opportunities to improve the member digital experience through data surfacing friction points in digital banking flows, drop-off patterns in account opening journeys, and engagement gaps across channels * Stay current on emerging trends in digital banking analytics, credit union technology, and AI-powered member engagement tools; bringing relevant insights and recommendations to the DSI team * Support the evaluation of new digital products and vendor solutions by building analytical frameworks for comparison and recommendation * Champion data-driven decision-making across DSI by ensuring platform changes, campaign launches, and product additions are backed by evidence and measured against defined success metrics. OTHER DUTIES * Back up the Digital Services team as needed * Complete other duties as assigned, * Builds rigorous data models that inform strategic decisions * Identifies patterns and trends that are not immediately obvious * Translates complex data into clear actionable insights * Validates findings before presenting Proactive Ownership: * Delivers on commitments without being asked twice * Surfaces insights and anticipates team needs proactively * Flags risks and blockers early * Takes initiative to improve processes and documentation Cross-Functional Collaboration: * Build trusted partnerships across departments * Communicates technical concepts clearly to non-technical audiences * Incorporates stakeholder input into analytical outputs * Represents DSI professionally in cross-functional relationships ## Related Videos - [Pioneering AI Assistants in Banking](https://www.wearedevelopers.com/videos/1627-pioneering-ai-assistants-in-banking) - [Bringing the power of AI to your application.](https://www.wearedevelopers.com/videos/1010-bringing-the-power-of-ai-to-your-application) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Alibaba Big Data and Machine Learning Technology](https://www.wearedevelopers.com/videos/37-alibaba-big-data-and-machine-learning-technology) - [Data Analytics with Microsoft Fabric: End-to-End Use Case with Data Agents](https://www.wearedevelopers.com/videos/1547-data-analytics-with-microsoft-fabric-end-to-end-use-case-with-data-agents) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)