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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Coordinator - **Company:** Central Texas - **Location:** Waco, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, VoIP, Software as a Service, Identity and Access Management, Networking Basics, Microsoft SharePoint, Okta, Office365, Microsoft InTune, Cisco, User Accounts - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d76c77f133865d99 ## About the Role Do you have experience in Windows?, Do you have a High school diploma or GED?, Required: * Highschool Diploma * 3+ years of hands-on IT support in a business environment * Strong Windows 10/11 administration and troubleshooting * Experience with Active Directory and Microsoft 365 Suite (SharePoint, Exchange, Entra, Intune) * Experience managing user accounts, devices, and permissions * Proven customer service and communication skills to a wide array of user proficiency level * Ability to independently digest new technical knowledge and then consult others * Conversational proficiency at boiling down complex topics into non-technical verbiage * Comfort approaching ambiguity and being the one to dispel it Preferred: * Nonprofit and/or MSP experience * Experience in multi-site environments * Basic networking skills * Certifications (MS, Cisco, CompTIA, Security, Okta, etc.) ## Description The objective of this position is made up of two foundational pillars. The first pillar represents the "what" of the role; Providing helpdesk support and technical assistance to CTFB team members onsite at our Waco office, and remotely for our Austin Office. Responsibilities include, but are not limited to, the set-up and support of staff computers, onboarding duties, printer and A/V management, installation, and diagnosis of software and hardware problems; preventive maintenance, upgrading, repairing, and ultimately, inventing solutions to provide optimal performance for our fellow team members. The second pillar regards the "how" of the role; IT as a department leans heavily into building and maintaining strong, active relationships with departments across the organization. At CTFB, the IT department isn't content with keeping a reactionary posture, rather, we start conversations, ask questions, check on team members, seeking out those unrealized opportunities to invent a better way. As an IT Coordinator at CTFB, your objective will be to serve as a trusted steward of the organization's technology. In achieving that, what you'll be asked to do is to support, protect, and grow the organization's function using your technical knowledge; How you'll be asked to do that is with a sense of commitment to service, integrity, dignity, innovation, and collaboration. Relationships This position reports to the Manager of IT, who is located onsite at the Austin office. This position is highly visible and works to support all departments at CTFB, requiring extensive interaction with and service to the greater organization. This position also works with external stakeholders to include third-party support services. The IT Coordinator must be able to exercise discretion and independent judgment in their work and work effectively across organizational lines. By nature, this role is highly social interaction oriented. This role does not supervise other team members., End-User Support * First point of contact for helpdesk tickets * Provide reliable, friendly, and responsive support * Troubleshoot hardware, software, and access issues * Support remote and onsite staff * Own ticket intake, documentation, triage, and escalation handoff Device & Asset Management * Provision, deploy, and maintain endpoints * Track inventory and lifecycle * Manage check-in/out process * Stage and prepare IAM/onboarding/offboarding Systems & Administration * Manage Active Directory, M365, Exchange * Support VoIP and SaaS tools * Maintain backups and assist in restoration * Handling and protecting confidential information Operations & Improvement * Identify and recommend technology improvement * Develop skills through shadowing, delegated project tasks, and training materials * Leverage ticket metrics/tagging to find opportunities for process improvement and automation ## Related Videos - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)