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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Cloud Support Engineer - **Company:** HCL America Inc. - **Location:** El Paso, TX, United States (Remote available) - **Experience:** Experienced - **Salary:** $70,720.0 - $74,880.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Amazon Web Services, Systems Engineering, JIRA, Microsoft Azure, Bash Shell, Cloud Computing, Cloud Engineering, Information Systems, Relational Databases, Linux, Virtual Private Networks (VPN), Python (Programming Language), PostgreSQL, Log Analysis, Microsoft Office, Microsoft SQL Server, Windows Servers, Network Configuration and Change Management, Windows PowerShell, Standard Sql, Transmission Control Protocol (TCP), Wide Area Networks, Scripting, Firewalls (Computer Science), Kubernetes, Information Technology, Slack, Sentry, Apache Kafka, Vertica, Cloudwatch, Cisco, Microservices - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fb9ffd7debaffc62 ## About the Role Do you have experience in Windows support?, * 5+ years of systems or cloud engineering/support experience in a technology, systems, or medical device environment. * 3+ years of hands-on experience supporting cloud or as-a-Service platforms and architectures in a software or systems engineering role. * Strong troubleshooting skills across cloud orchestration services, Kubernetes, Kafka, microservices, and core cloud concepts including compute, networking, storage, and security in AWS and/or Azure. * Solid experience with TCP/IP networking, LAN/WAN, VPN, firewalls, and security appliances, plus Linux and Windows Server administration and OS-level troubleshooting. * Strong SQL and diagnostic skills across relational databases such as PostgreSQL and SQL Server, with scripting experience in Python, Bash, PowerShell, or similar tools. * Ability to independently manage escalations, analyze logs and telemetry across systems, and communicate clearly with customers and internal stakeholders under pressure., * Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field, or equivalent experience. * Industry certifications in networking, security, or cloud technologies such as AWS, Azure, Cisco, or CompTIA. * Experience with observability and support tooling such as Signoz, AKHQ, CloudWatch, Sentry, ClickHouse, Slack, Jira, and Microsoft Office. * Experience supporting healthcare, hospital, medical device, or other highly regulated customer environments. * Experience contributing to automation, serviceability, support readiness, or beta program enablement for cloud-connected products. ## Description We are seeking a dynamic and proactive Cloud Support Engineer to join our team. In this role, you will provide expert technical support for cloud-based systems and infrastructure, ensuring seamless operation and optimal performance. Your expertise will help resolve complex issues related to cloud environments, network configurations, and system integrations, contributing to our commitment to delivering exceptional service to our clients. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Cloud as the new mainframe: why the cloud hype does not reflect the dev reality](https://www.wearedevelopers.com/videos/797-cloud-as-the-new-mainframe-why-the-cloud-hype-does-not-reflect-the-dev-reality) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)