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# Technical Program Manager, Incident Response

- **Company:** Harvey, Inc.
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $150,900.0 - $226,300.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Software as a Service, Cloud Computing, Distributed Systems, Runbook
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=faffa399b1e8d990

## About the Role

Do you have experience in Triage?, * 5+ years of experience in incident management, technical program management, or a related coordination-heavy role within a software or security organization.

 * Demonstrated ability to lead cross-functional teams through high-pressure situations with composure, clarity, and strong interpersonal judgment.
 * Sufficient technical depth to understand distributed systems, cloud infrastructure, and security concepts at a level that enables effective triage and stakeholder translation.
 * Exceptional organizational skills - able to manage multiple concurrent workstreams, track dependencies, and drive accountability without direct authority.
 * Experience building incident response or operational programs from scratch, including defining processes, documentation, and success metrics in ambiguous environments.
 * High emotional intelligence and the communication skills to operate credibly with engineers, executives, legal counsel, and external stakeholders alike.

## Description

* Own end-to-end coordination of security and reliability incidents - from initial triage through resolution - ensuring clear roles, rapid decision-making, and structured communication across engineering, security, legal, and customer-facing teams.
 * Design and implement incident management processes, runbooks, and escalation frameworks that scale with Harvey's growth and reflect the realities of operating AI-native SaaS infrastructure.
 * Lead post-incident reviews and drive remediation programs to completion, tracking follow-up items across teams and holding stakeholders accountable to timelines.
 * Build and maintain incident readiness - including tabletop exercises, on-call coordination improvements, and tooling for real-time situational awareness.
 * Serve as the communication hub during active incidents, translating technical status into clear updates for executives, legal, and customer success without losing fidelity.


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