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# Help Desk Technician / Analyst

- **Company:** WESTECH
- **Location:** Salt Lake City, UT, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Issue Tracking Systems, Microsoft Office, Windows Domain, CompTIA Strata - PC Hardware Technology Engineer, Software Troubleshooting, Laptops
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8022b6dcd1ac47cb

## About the Role

Do you have experience in Equipment troubleshooting?, Do you have a High school diploma or GED?, * High School diploma or equivalent

 * Two or more years of experience in a related position or field.
 * Working knowledge of Windows desktop operating systems
 * Customer service driven with high attention to detail
 * Excellent communication and interpersonal skills
 * Excellent troubleshooting ability
 * Prioritize tasks and projects, stay productive during downtime, and occasionally work unsupervised
 * Dependable, punctual, and excels working in a team environment
 * Eager to learn new technologies
 * Ability to lift, carry and/or place hardware or equipment, up to 50 pounds.

Here are the skills and qualifications that will set you apart:

 * Technical certification (such as A+, MTA, MCSA)
 * Associates degree or higher in a related field
 * Two or more years of experience working in a customer service role in any technical field
 * Managing users and computers in an Active Directory domain
 * Familiarity with managing Office 365 users and mailboxes
 * Experience repairing desktop and laptop hardware

Physical Requirements:

 * Ability to perform tasks while in a sedentary position using a computer and phone.
 * Frequently required to engage in talking, hearing, and visual focus.
 * Regularly required to move throughout the facility, with reasonable accommodations available for individuals with disabilities.
 * Occasionally required to lift and/or move up to 50 pounds.

## Description

We have an immediate opening for a Help Desk Technician responding to computer help requests from internal staff at our SLC, UT office.

Candidates for this position may be required to pass pre-employment and periodic screenings, including background checks, drug and alcohol tests, or other necessary assessments.

Some of the work you will do:

 * Install, troubleshoot, and support end-user hardware and software
 * Image new and existing desktop and laptop computers
 * Respond to help requests via, phone, email, ticket system
 * Track, prioritize, and document hardware and software support requests
 * Deliver and set up computers and configure Office, CAD, and custom applications


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