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# IT & Operations Specialist

- **Company:** GRAND RIVER TECHNOLOGY LLC
- **Location:** Grand Rapids, MI, United States
- **Experience:** Starter
- **Salary:** $52,000.0 - $104,000.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Network Architecture, Wireless Access Point, Network Routers
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=906a2ad5921eec26

## About the Role

Do you have experience in Ticketing system technical support?, * 1-3 years of hands-on IT support experience (helpdesk, MSP, or similar)

 * No degree required
 * No certifications required
 * Comfortable picking up new tools and platforms quickly (Syncro, UniFi, Amcrest, Algo)
 * Strong written and verbal communication skills
 * Self-starter who's comfortable owning client relationships with minimal oversight, Someone who treats this job like it's theirs to run - not just a checklist to get through. We're a small, close-knit team, so the right person will have real visibility and impact from day one. If you're looking for a role where your ideas actually shape how things get done, this is it.

## Description

We are seeking a motivated and resourceful IT & Operations Specialist to join our growing managed services team. In this role, you will be the primary point of contact for our helpdesk, owning day-to-day client support while also managing network infrastructure, billing, and quoting. This is a hands-on, client-facing role for someone who wants real ownership over how support is delivered - not just a ticket queue to clear. You'll be the face of the company for many of our clients, so initiative, reliability, and a knack for clear communication matter as much as technical skill., * Serve as the primary point of contact for all client helpdesk inquiries and support requests

 * Run day-to-day helpdesk operations, managing ticket flow, prioritization, and resolution using Syncro (our PSA/ticketing platform)
 * Manage and troubleshoot client network infrastructure using UniFi (routers, switches, access points, UDM Pro)
 * Support and troubleshoot Amcrest camera/surveillance systems for clients
 * Support and troubleshoot Algo speaker/PA systems, primarily for school clients
 * Handle client billing and invoicing for support and project work
 * Prepare quotes for clients on new equipment, services, or projects
 * Identify and resolve recurring technical issues, bringing creative, practical fixes rather than just patching symptoms
 * Represent the company professionally in all client interactions - you're often the only face a client sees


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