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# Help Desk Analyst

- **Company:** Amerilife Group, LLC
- **Location:** Clearwater, FL, United States
- **Contract:** Permanent contract
- **Skills:** Android Software Development, Apple IOS, User Authentication, Microsoft Outlook, Multi-Factor Authentication, Web Browsers, Mobile Application Software, Webmail, Web Platforms, Tablet Computers, Vue.js
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=735edf2bef81af67

## About the Role

* Proficiency with web browsers/settings on multiple devices, * Exceptional customer service skills, able to deliver courteous, professional, and effective technical support and assistance to a wide range of customers/users
 * Excellent communication and customer relation skills.
 * Trouble shooting pc and iOS
 * Experience with Apple iOS setup and deployment
 * Knowledge of Mobile Device Management (MDM) software
 * Knowledge of VUE platform
 * A positive 'can do' attitude

## Description

The Helpdesk Analyst I will be responsible for supporting internal and external agents with online platforms and setup of mobile devices. This includes support for email setup, 2 factor authentication setup, password resets, account setups, troubleshooting, and identifying issues for escalation., * Setup and support of iPad iOS

 * Setup and support of Microsoft Surface tablets
 * End user setup of Microsoft Account including assisting in MFA setup, password reset, setup of Microsoft Authenticator and Outlook mobile apps (webmail, android and iOS)
 * Administration support of AgentXcelerator online agent platform - including aiding end users with completion of e-contracting, navigation of site, query searches, and troubleshooting.
 * Administration of VUE platform for user account setup and activation


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