> Markdown version of [/jobs/ext/737629-enterprise-success-specialist-remote](https://www.wearedevelopers.com/jobs/ext/737629-enterprise-success-specialist-remote). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Enterprise Success Specialist (Remote) - **Company:** FMG Suite - **Location:** Sandy, UT, United States (Remote available) - **Experience:** Starter - **Salary:** $40,000.0 - $45,000.0 - **Contract:** Permanent contract - **Skills:** Asana, Google Docs, Microsoft OneNote, Hubspot - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e7d013d6a3e6893f ## About the Role Offers exceptional customer service with every interaction, actively seeking opportunities to provide a positive, memorable service. Comfortable interacting with all levels of home office, from entry level to VP's. Exhibits a caring, positive, and cheerful attitude; is adaptable and supportive, even during stressful situations. Empathy under pressure is key. Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail. A great communicator, both written and verbal. A proactive problem solver. Ability to work well individually and in a team environment. Enjoys working in a fast-paced environment. Self-directed learner. Minimum of 3+ year's experience in a customer support role Experience in Financial Services a plus ## Description As an Enterprise Success Specialist, you'll play a key role in managing and strengthening our enterprise relationships. This is a multi-faceted position that includes bringing together the resources to resolve issues, train users on the platform, and identify opportunities toward growth with existing or new products and services. You'll report to the Director of Enterprise Success, but work closely with sales, implementation, marketing, product, and customer service teams to support enterprise accounts. If you are a proactive person who enjoys solving problems and helping customers, this may be the role for you. You'll want to love multitasking and juggling multiple high-priority tasks. You'll be a follow-up wizard and enjoy working in a fast-paced environment where team collaboration is a must. You will: Interact with FMG Suite's key enterprise partners and customers to provide product and service information about our website and marketing software. Resolve customer escalations, product and service problems with high independence, but collaborative team efforts. Train home office personnel on enterprise tools including publishing and compliance toolsets. Become an FMG product champion and use this knowledge to effectively drive product adoption and engagement. Be supporting an Enterprise Success Manager who takes the lead role on Account Management. Compensation This position offers $40,000-$45,000, depending on experience. Primary Responsibilities & Expectations Serve as an intermediary between our home office partners and internal teams to answer questions, troubleshoot technical issues and to advocate for enhancements that improve our product and customer results. Think of yourself as 'support on steroids'. Work with your Enterprise Success Manager in creating reports on customer retention metrics (adoption, retention, engagement). Handle complex and high-level, escalated inquiries from home offices. Work with FMG's customer service tools (HubSpot, FMG Suite's Advisor Admin, Clickup, Notion, Google Docs, etc.) to resolve customer issues and set up customer appointments. Provide feedback to management on home office likes/dislikes about FMG's products. 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