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# Member Experience Expert

- **Company:** The Route
- **Location:** Muskegon, MI, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=36b9a743df23140f

## About the Role

Do you have experience in Microsoft Word?, Do you have a High school diploma or GED?, * Excellent written and verbal communication skills required.

 * High school degree
 * Some experience in MS Word, Outlook and Excel

PREFERRED SKILLS

 * Experience in CU*Base a plus
 * Prior experience as a teller or cashier

ADDITIONAL NOTES

 * Able to work weekends as needed.
 * Ability to stand/or sit for long periods of time.
 * Ability to spend long periods of time looking at computer screen
 * Repetitive movement frequently required using wrists, hands, and fingers.
 * Ability to lift and/or move up to 30 pounds.

Looking for a candidate whom:

 * Is passionate about providing a wonderful member service experience
 * Is looking for not just a job, but a career with a growing financial institution
 * Is willing to go above and beyond
 * Has a flexible schedule

## Description

Performs a variety of duties which include, but are not limited to, processing account transactions, cross-selling products and services, verifying cash totals at the end of the day.

 * Sell and/or refer all Credit Union products and services.
 * Represent the Credit Union to members in a courteous and professional manner.
 * Operate teller window, processing transactions with accuracy and speed
 * Verify teller drawer is in balance
 * Process night drop deposits and post mail payments.
 * Perform other duties as assigned


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