> Markdown version of [/jobs/ext/737747-it-field-technician-rochester](https://www.wearedevelopers.com/jobs/ext/737747-it-field-technician-rochester). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT FIELD TECHNICIAN - ROCHESTER - **Company:** Bluetower Technical Inc. - **Location:** Rochester, NY, United States - **Salary:** $52,000.0 - $56,160.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, VoIP, Imaging Technology, Issue Tracking Systems, Networking Hardware, Networking Basics, Wireless Access Point, Wi-Fi Technology, Network Routers, Internet Protocol Telephony, In-Plane Switching (IPS), Software Troubleshooting, Firewalls (Computer Science), Computer Equipment, Workday - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0d7b998e93a5f24f ## About the Role Do you have a valid Driver's License license?, Do you have experience in Windows?, 1+ years of hands-on IT, field service, A/V, or low-voltage cabling experience (or equivalent training). - Solid PC hardware, Windows, and basic networking knowledge (IPs, switches, Wi-Fi, cabling). - Valid driver's license (driving is daily and essential). - Comfortable lifting equipment, using ladders, and working in tight spaces (closets, under desks, ceilings). - Strong customer-facing communication and a reliable, punctual, professional presence., CompTIA A+ and/or Network+ certification. - Experience in an MSP or multi-client service environment. - Structured cabling / low-voltage experience or licensing. - VoIP phone provisioning experience (e.g., Polycom/Yealink). - Familiarity with healthcare/dental IT environments and HIPAA awareness; bonus for imaging systems (e.g., Carestream) or practice-management software exposure. Physical & Work Conditions - Frequent driving and travel between sites throughout the workday. - Lifting up to ~50 lbs; bending, kneeling, ladder work, and tight-space access. - Occasional after-hours or weekend work for scheduled installs/cutovers - when applicable ## Description We're hiring a Field Technician to travel to client sites and perform hands-on IT work: workstation deployments, structured cabling and low-voltage wiring, network and phone hardware installs, and general troubleshooting. This is a client-facing role - you are BlueTower in the room, so professionalism and reliability matter as much as technical skill., Location / travel: Rochester-based (home office). Most work is in the Greater Rochester area, with occasional travel across our wider Western & Central New York service region - roughly the Buffalo-to-Syracuse corridor and the communities north and south. Company vehicle provided, with gas and travel expenses covered, so the miles are on us. Reports to: Technical Service Manager, Travel to client sites to perform installations, equipment setups, and service calls. - Deploy and configure workstations, laptops, printers, and peripherals. - Run, terminate, and test structured cabling and low-voltage wiring (Cat5e/Cat6, patch panels, jacks). - Install and connect network hardware - switches, wireless access points, firewalls, routers. - Set up and provision VoIP desk phones and related telecom equipment. - Perform general hardware/software troubleshooting and diagnostics on site. - Document work performed, time, and materials in the ticketing system. - Communicate clearly with clients on site and represent BlueTower professionally. - Coordinate with the help desk / remote team to escalate or hand off issues. - Maintain vehicle stock, tools, and inventory; account for company equipment. ## Related Videos - [Robots are coming into the wild! 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