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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer I - **Company:** Bullhorn - **Location:** United States (Remote available) - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Systems Engineering, Computer Programming, Relational Databases, Query Languages, Internetworking, Lightweight Directory Access Protocols (LDAP), Simple Mail Transfer Protocols, SQL Databases, Prompt Engineering, Information Technology, Restful APIs - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b60dac7c21ed81ce ## About the Role Do you have experience in Research?, Do you have a Bachelor's degree?, * Minimum 2 years working complex cases * Comfortable using and validating generative AI tools to research issues, accelerate troubleshooting and improve productivity * Experience with REST API frameworks * 1+ years experience with SQL and relational databases * An understanding of email technology (SMTP, iMail, LDAP etc.), and networking and internet connectivity * A creative and curious mind * Excellent attention to detail, listening and research skills * A knack for accurate and speedy documentation * The ability to empathize with customers and convey confidence Bonus points for: * Prompt Engineering Experience * B.S. in Computer Science, Engineering, IS, or Mathematics * Experience with ELK Query Language * Programming experience Compensation and Transparency Statement The posted range represents the good-faith estimate of what we expect to pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Actual pay within the range will be based on factors such as, but not limited to, experience, skills, qualifications, geographic location, internal equity, and business or organizational needs and affordability. In accordance with state and local pay transparency laws we disclose salary ranges in all job postings and provide additional information upon request. ## Description As a problem-solving, developer-focused technologist, you will serve as the highest point of escalation for our clients in resolving complex technical and custom application-related inquiries. You will function as the crossroads between various internal teams (Product Engineering, Product Support, Systems Engineering and Database Administration), to ensure that issues are solved efficiently and to the satisfaction of our customers. As a Tech Support Engineer, your typical day might include: * Troubleshooting and collaborating cross-functional teams to resolve highly complex software and technical issues * Consulting with clients directly to target root cause and drive timely resolution * Taking ownership of identified technical issues, finding the root cause and resolving issues at their core * Qualifying and determining priority for development issues, communicating business impact to Product Management and Development teams for appropriate triage of high impact issues * Assisting with communication and testing for scheduled maintenances on application infrastructure, feature releases, and major application impacting events * Owning issues and escalating as necessary; driving resolution with speed and agility to match the urgency of the customer ## Related Videos - [Your next 10x engineer isn't in your city. Refactor accordingly.](https://www.wearedevelopers.com/videos/100103-your-next-10x-engineer-isn-t-in-your-city-refactor-accordingly) - [Rest API Antipatterns](https://www.wearedevelopers.com/videos/100208-rest-api-antipatterns) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [React and the power of visualisation](https://www.wearedevelopers.com/videos/100-react-and-the-power-of-visualisation) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [REST In Peace: Why LLMs Can't CRUD](https://www.wearedevelopers.com/videos/100272-rest-in-peace-why-llms-can-t-crud) ## Related Articles - [How to Ensure a Reasonable Salary Before an Interview](https://www.wearedevelopers.com/magazine/322-how-to-ensure-a-reasonable-salary-before-an-interview) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [How Much Does a Software Engineer Make? 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