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# IDOL Support Engineer

- **Company:** Cyber Sphere LLC
- **Location:** Lemont, IL, United States
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Application Integration Architecture, Cloud Computing, Named Entity Recognition, Performance Tuning, Enterprise Search, Cloud Platform System, System Availability, Indexer, Containerization, Kubernetes, OpenText, Restful APIs, Docker
- **Published:** June 29, 2026
- **Apply:** https://www.dice.com/job-detail/f9c07e6d-f2c2-4b61-ab8b-9f69ad4fcd22

## About the Role

* Strong experience supporting OpenText/Micro Focus IDOL (Knowledge Discovery).
 * Experience with enterprise search platforms and search optimization.
 * Knowledge of metadata extraction, entity extraction, and content indexing.
 * Experience with cloud technologies and containerized deployments (Docker/Kubernetes preferred).
 * Familiarity with REST APIs and application integrations.
 * Strong troubleshooting and performance tuning skills.
 * Experience supporting large-scale enterprise environments.

Please send qualified resumes that clearly demonstrate hands-on OpenText/Micro Focus IDOL experience, particularly with platform administration, upgrades, search optimization, and enterprise search support

## Description

Lemont, IL / Oak Ridge, TN / Germantown, MD (Hybrid/Onsite as Needed)
long Term
Contract

IDOL Support Engineer to serve as the primary technical resource supporting an enterprise eLibrary platform built on OpenText/Micro Focus IDOL (Knowledge Discovery) technology.

This individual will be responsible for maintaining, upgrading, optimizing, and modernizing the organization s enterprise search and content discovery platform while ensuring high availability, scalability, and overall system performance.

Responsibilities

 * Administer, support, and maintain the OpenText/Micro Focus IDOL platform.
 * Perform system upgrades, patches, and platform modernization initiatives.
 * Optimize search performance, indexing, and retrieval capabilities.
 * Support cloud migration and containerization efforts.
 * Enhance metadata extraction, entity recognition, and search relevance.
 * Implement and support AI-driven search and knowledge discovery capabilities.
 * Integrate IDOL APIs with customer-facing applications.
 * Troubleshoot complex search, ingestion, indexing, and retrieval issues.
 * Collaborate with developers, infrastructure teams, and customer stakeholders to improve the overall user experience.


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