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# Twilio Flex Developer / Engineer

- **Company:** United Technology
- **Location:** United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Amazon Web Services, Microsoft Azure, Python (Programming Language), Lex (Software), Node.Js, Salesforce.Com, Systems Integration, Twilio, WebRTC, Amazon Connect, Genesys, ReactJS, Git, Restful APIs, Zendesk
- **Published:** June 29, 2026
- **Apply:** https://www.dice.com/job-detail/c5dd1dda-9108-4dad-8ca3-274d02a5708b

## About the Role

We are looking for a hands-on Twilio Flex Developer to design, customize, and implement cloud-based contact center solutions using Twilio Flex. The ideal candidate will have strong experience in CPaaS, contact center workflows, and real-time communication integrations., * Strong experience with Twilio Flex platform

 * Hands-on with TaskRouter, Twilio Studio, Twilio Functions
 * Proficiency in JavaScript, Node.js, React.js
 * Experience with REST APIs and webhook integrations
 * Knowledge of IVR, call flows, routing strategies
 * Familiarity with AWS / Azure cloud environments
 * Experience with Git, CI/CD pipelines, * Experience with contact center platforms (Genesys, NICE CXone, Amazon Connect)
 * Knowledge of voice bots (Dialogflow, Lex)
 * Understanding of CCaaS metrics (AHT, FCR, CSAT)
 * Experience with WebRTC and SIP integrations

## Description

* Design and implement Twilio Flex contact center solutions
 * Customize Flex UI using React.js and Twilio Flex Plugins
 * Develop and integrate APIs using Node.js / Python
 * Configure TaskRouter workflows, queues, and routing logic
 * Implement voice, SMS, chat, and omnichannel capabilities
 * Integrate Flex with CRM systems (Salesforce, Zendesk, etc.)
 * Work on IVR flows using Twilio Studio / Functions
 * Ensure scalability, performance, and security of solutions
 * Troubleshoot production issues and optimize call flows


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