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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Tritech Communications - **Location:** New York, NY, United States - **Experience:** Experienced - **Salary:** $83,200.0 - $99,840.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, JIRA, Microsoft Azure, Microsoft Online Services, Microsoft Outlook, Identity and Access Management, Issue Tracking Systems, Microsoft Office, Windows PowerShell, Productivity Software, Azure Active Directory, Microsoft SharePoint, Software Deployment, Cloud Platform System, Microsoft Power Automate, Peripherals, Generative AI, HybridCloud, Microsoft InTune, Laptops, Zendesk, Servicenow, User Accounts - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=01d1d702894f774d ## About the Role * 2+ years of IT support, help desk, or desktop support experience. * Hands-on experience with Microsoft 365 administration and troubleshooting. * Experience managing users and permissions in Azure Active Directory and Active Directory. * Familiarity with ticketing systems such as ServiceNow, Jira, Zendesk, Freshservice, or similar platforms. * Strong understanding of Windows operating systems and Microsoft Office applications. * Excellent troubleshooting, communication, and customer service skills. * Ability to prioritize multiple support requests in a fast-paced environment. Preferred Qualifications * Experience with PowerShell scripting and automation is a plus. * Exposure to Microsoft Copilot, AI-enabled productivity tools, or other generative AI technologies. * Knowledge of Microsoft Intune, Endpoint Manager, and device management. * Experience supporting hybrid cloud environments. * Microsoft certifications such as MS-900, AZ-900, MD-102, or related credentials. What We're Looking For * Strong problem-solving and analytical skills. * A proactive, service-oriented mindset. * Ability to work independently while collaborating effectively with a team. * Desire to learn emerging technologies and contribute to process improvements. * Professional demeanor with a focus on delivering exceptional end-user support. ## Description We are seeking a motivated, friendly and customer-focused IT Support Technician to join our growing team in a temp-to-perm capacity. This role is ideal for an IT professional with strong Microsoft 365, Azure, and Active Directory experience who enjoys troubleshooting technical issues, supporting end users, and contributing to a positive technology experience across the organization. The successful candidate will serve as a key point of contact for technical support requests, manage incidents through a ticketing system, and assist with user onboarding, system administration, and ongoing IT initiatives. Key Responsibilities * Provide Tier 1 and Tier 2 technical support for end users across desktop, laptop, mobile, and cloud environments. * Troubleshoot and resolve hardware, software, network, and connectivity issues. * Administer and support Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint, and Exchange Online. * Manage user accounts, permissions, security groups, and access controls within Azure Active Directory and Active Directory. * Respond to, document, and track support requests using the organization's ticketing system. * Configure, deploy, and maintain workstations, laptops, peripherals, and mobile devices. * Assist with onboarding and offboarding processes, including account creation, equipment setup, and access management. * Support password resets, MFA enrollment, software installations, and system updates. * Maintain accurate technical documentation and knowledge base articles. * Collaborate with internal teams and third-party vendors to resolve escalated issues. * Participate in technology improvement projects and system upgrades. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)