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# Item Processing Application Specialist - Req# 601

- **Company:** Connecticut On-line Computer Center, Inc.
- **Location:** Avon, CT, United States
- **Experience:** Experienced
- **Salary:** $48,110.0 - $66,104.0
- **Contract:** Permanent contract
- **Skills:** Payment Systems, Microsoft Office, Image Acquisition, Data Logging, Test Scripts
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7229e5d7d60b39f1

## About the Role

Do you have experience in Customer communication?, Do you have a Associate's degree?, * Associate degree or equivalent work experience in Business, MIS, or IT

 * Minimum two years in banking, financial services, or customer support
 * Experience with payment systems or item processing is a plus

Strong customer service and communication skills
Ability to communicate with all levels of staff and management

 * Strong problem solving and analytical abilities

Ability to work independently and on a team
Ability to manage multiple tasks simultaneously

 * Strong attention to detail and organization skills
 * Ability to learn new technology quickly
 * Experience with COCC INSIGHT or Open Solutions CORE is a plus
 * Experience with branch and image capture technologies is a plus
 * Proficiency with Microsoft Office Suite

## Description

* Research customer issues using documentation, manuals, and testing and respond to a high volume of customer support requests, collect information and troubleshoot problems
 * Log all activities and research in call logging software
 * Schedule and validate specification changes and maintenance accuracy
 * Support clients during implementation of new products and services
 * Provide front line customer support and assign case numbers
 * Respond to client inquiries related to system use and procedures
 * Assist clients with reports, balancing, and interpretation
 * Configure and set up new products for clients
 * Determine escalation paths and ensure issue resolution
 * Communicate updates and follow ups throughout case lifecycle
 * Meet service level standards for response and resolution
 * Develop and execute test scripts for product functionality
 * Perform testing and document results for customer acceptance
 * Maintain service standards including call metrics and survey ratings
 * Use a consultative approach when assisting customers and communicate improvement opportunities to management
 * Participate in assigned projects as needed


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