> Markdown version of [/jobs/ext/738550-genesys-ccaas-developer-genesys-cloud-cx](https://www.wearedevelopers.com/jobs/ext/738550-genesys-ccaas-developer-genesys-cloud-cx). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Genesys CCaaS Developer (Genesys Cloud CX) - **Company:** BITCOT INC - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $80,000.0 - $135,000.0 - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Artificial Intelligence, Amazon Web Services, Business Analytics Applications, Data Analysis, Microsoft Azure, Cloud Computing, Computer Telephony Integration, Customer Interaction Management (Software), Software Debugging, DevOps, Electronic Data Interchange (EDI), Payment Systems, JSON, Python (Programming Language), Machine Learning, Natural Language Processing, Routing, Node.Js, Queue Management Systems, Systems Integration, Google Cloud, Enterprise Software Applications, Chatbots, Genesys, Software Troubleshooting, Event Driven Architecture, Restful APIs, Webhooks, Api Management, Microservices - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=cc2f4efe7fcd8cc6 ## About the Role Do you have experience in Workforce management?, * 4+ years of experience in contact center technologies. * Strong hands-on experience with Genesys Cloud CX, including: * Architect Flows * IVR Development * ACD Routing * Queue Management * Omnichannel Engagement * Reporting & Analytics * Strong understanding of contact center concepts, including routing strategies, workforce optimization, self-service, and customer journey design. * Proficiency in: * JavaScript * Node.js * Python * REST APIs * JSON * Experience with API integrations, webhooks, and microservices-based architectures. * Experience integrating Genesys Cloud with CRM and other enterprise applications. * Exposure to AI/ML concepts, including NLP, predictive analytics, and conversational AI. * Strong troubleshooting, debugging, and problem-solving skills. * Excellent communication and stakeholder management skills. Preferred Qualifications * Experience with Genesys Cloud migrations and large-scale implementations. * Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform. * Knowledge of event-driven architectures and microservices. * Experience in healthcare, financial services, or other highly regulated industries. * Genesys certifications are highly preferred. ## Description We are seeking an experienced Genesys CCaaS Developer to design, develop, and support enterprise-scale contact center solutions using Genesys Cloud CX. The ideal candidate will have strong expertise in contact center technologies, omnichannel customer engagement, integrations, cloud platforms, and automation. This role requires hands-on development experience, strong analytical skills, and the ability to collaborate with cross-functional teams to deliver scalable customer experience solutions., * Design, develop, and implement omnichannel contact center solutions using Genesys Cloud CX. * Build and optimize IVR applications, Architect flows, routing strategies, queue configurations, and self-service solutions. * Configure and support voice, chat, email, SMS, callback, and digital engagement channels. * Develop integrations between Genesys Cloud and enterprise applications, including CRM, workforce management, analytics, and payment platforms. * Utilize REST APIs, webhooks, and event-driven architectures to enable seamless data exchange. * Implement AI-driven capabilities such as intelligent routing, conversational AI, voice analytics, and predictive monitoring. * Support CTI integrations, call recording, reporting, and analytics solutions. * Participate in contact center modernization and migration initiatives from legacy platforms to cloud-based environments. * Troubleshoot and resolve complex technical issues across Genesys Cloud and integrated systems. * Collaborate with business stakeholders, architects, DevOps teams, and third-party vendors. * Lead technical design discussions and translate business requirements into scalable technical solutions. * Create and maintain technical documentation, including solution designs, integration specifications, workflows, and support documentation. * Mentor junior developers and promote best practices. ## Related Videos - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Wardley Maps for Software Developers](https://www.wearedevelopers.com/videos/665-wardley-maps-for-software-developers) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [The Design and Evolution of C++](https://www.wearedevelopers.com/videos/526-the-design-and-evolution-of-c) - [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment) ## Related Articles - [Got AI ideas but no money? Here are 10 free ways to level up your AI skills with Google Cloud](https://www.wearedevelopers.com/magazine/600-got-ai-ideas-but-no-money-here-are-10-free-ways-to-level-up-your-ai-skills-with-google-cloud) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Prompt Engineer ✍️](https://www.wearedevelopers.com/magazine/216-the-prompt-engineer)