> Markdown version of [/jobs/ext/738588-product-support-analyst-sabre-and-amadeus](https://www.wearedevelopers.com/jobs/ext/738588-product-support-analyst-sabre-and-amadeus). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Support Analyst - Sabre and Amadeus - **Company:** The Direct - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Amadeus CRS, Microsoft PowerPoint, Productivity Software, Sabre (Computer System) - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a37a20b246f9fabc ## About the Role Do you have experience in Productivity software?, * Minimum of 5 years of experience in the travel industry. * Strong knowledge of Online Booking Tool (OBT) administration: Cytric, Concur, Deem, Certify, GetThere. * Familiarity with GDS systems: Amadeus, Sabre * Proficient in Microsoft Office products (Word, Excel, PowerPoint). * Comfortable presenting to and collaborating with internal and external stakeholders at all levels. * Understanding of Customer Relationship Management (CRM) principles and workflows. * Strong analytical and problem-solving skills, with the ability to think laterally and communicate clear, actionable instructions. * Client-focused mindset, with a commitment to building relationships and delivering high-quality service., * Min of 5 years travel industry knowledge/experience * Knowledge of OBT Administration - Cytric / Concur / Deem preferred * Knowledge of Amadeus, Sabre and/or Apollo - Amadeus preferred * Sound working knowledge of MS Office Products. * Comfortable presenting to/meeting with internal/external staff of all levels. * Demonstrate understanding of working principles of CRM (Customer Relationship Management). * Able to think laterally in solving problems and producing coherent instructions ## Description * Configure and implement third-party tools offered by Direct Travel to meet client requirements, including training clients and demonstrating new products or functionality to ensure successful adoption. * Troubleshoot and resolve intermediate to advanced technical or process-related issues, exercising sound professional judgment to determine appropriate actions, engage necessary resources, and ensure timely, high-quality resolution. * Provide consultative guidance to clients and internal teams, assessing issues, identifying root causes, and recommending effective, customer-focused solutions. * Serve as an escalation point for Direct Travel support teams, addressing complex Online Booking Tool requests such as policy updates, report/extract requests, and mass data imports requiring Level 2/3 support. * Collaborate with internal and external clients to investigate, define, and resolve issues, developing creative solutions while meeting established service timelines. * Manage and align customer expectations through clear communication, proactive follow-up, and consistent delivery on commitments. * Provide routine updates to clients on active cases, gathering additional information and keeping stakeholders informed of status changes. * Collaborate cross-functionally with Direct Travel teams to resolve client issues efficiently and maintain strong internal partnerships. * Maintain up-to-date knowledge of supported products, including new releases, enhancements, and functionality updates, to provide informed, accurate support. * Support departmental and company initiatives, assisting with special projects as requested by the Manager, Implementations & Project Management. * Monitor recurring client issues and provide insights or recommendations for product or process improvements., As one of the fastest growing Travel Management Companies (TMC) in the world, Direct Travel is committed to reimagining what is possible for the industry, including business travel, personalized experiences, and meetings & events. Under the forward-thinking direction of our experienced leadership team, we are rapidly expanding and leveraging next-generation technologies to deliver on our vision for The Perfect Trip. This is your opportunity to grow your career and be part of a dynamic team that is setting the new standard of travel and service excellence. If you're passionate about innovation and ready for what's next, we'd love for you to join us! ## Related Videos - [Database Magic behind 40 Million operations/s](https://www.wearedevelopers.com/videos/748-database-magic-behind-40-million-operations-s) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [Would You Buy Your Own HR? A Product Mindset for People Leaders](https://www.wearedevelopers.com/videos/1874-would-you-buy-your-own-hr-a-product-mindset-for-people-leaders) ## Related Articles - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Highest Paying Tech Companies in Europe](https://www.wearedevelopers.com/magazine/162-highest-paying-tech-companies-in-europe) - [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers)