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# Technical Support Engineer

- **Company:** ALEXANDER TECHNOLOGY GROUP
- **Location:** Nashua, NH, United States (Remote available)
- **Salary:** $70,000.0
- **Contract:** Permanent contract
- **Skills:** HTML, JavaScript (Programming Language), Application Programming Interfaces (APIs), User Authentication, Microsoft Azure, Cascading Style Sheets (CSS), Software as a Service, Cloud Computing, Software Debugging, Programming Tools, Distributed Computing Environment, Issue Tracking Systems, OAuth, Windows PowerShell, Azure Active Directory, Microsoft SharePoint, Systems Integration, Web Applications, Postman, ReactJS, Software Troubleshooting, Bug Reporting, Web Technologies, Front End Software Development, Restful APIs, Zendesk
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3159bfd8a82b1f03

## About the Role

This is a permanent, mostly remote position but requires candidates with the ability to work off-hours and be on call as needed., * Experience supporting SharePoint and Microsoft Azure environments

 * Strong troubleshooting and analytical skills with the ability to diagnose complex technical issues
 * Working knowledge of web technologies including JavaScript, React, HTML, and CSS
 * Experience using browser developer tools for debugging
 * Understanding of authentication and identity concepts (Azure AD / Entra ID, OAuth)
 * Experience with ticketing systems such as Zendesk, * Experience with Microsoft Graph API
 * Familiarity with PowerShell scripting
 * Experience supporting SaaS-based applications
 * Basic knowledge of Azure AppInsights Querying
 * Experience working in a cloud-based, distributed environment
 * Familiarity with REST APIs and tools such as Postman or Graph Explorer

## Description

Alexander Technology Group is seeking a Technical Support Engineer for an established client in southern NH. The Technical Support Engineer will combine strong technical troubleshooting skills with a customer-focused mindset. This role is responsible for diagnosing and resolving complex issues, working closely with customers, internal teams, and engineering to ensure timely and effective solutions., * Investigate, troubleshoot, and resolve technical issues related to SharePoint, Azure, and web-based applications

 * Serve as a member of the Product Support team who is the primary point of contact for customer-reported issues, owning cases from initial report through resolution
 * Analyze application behavior using logs, browser developer tools, and debugging techniques
 * Troubleshoot front-end technologies including JavaScript, React, HTML, and CSS
 * Diagnose and resolve issues related to APIs, integrations, and authentication (OAuth, tokens, etc.)
 * Document issues, root causes, and resolutions in internal and customer-facing knowledge bases
 * Collaborate with engineering teams to escalate bugs, provide reproduction steps, and validate fixes
 * Communicate clearly and professionally with both technical and non-technical stakeholders
 * Manage and prioritize multiple support requests effectively using Zendesk
 * Participate in on-call rotation and assist with incident response as needed


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