> Markdown version of [/jobs/ext/738712-it-service-desk-technician-alaska-applicants-only](https://www.wearedevelopers.com/jobs/ext/738712-it-service-desk-technician-alaska-applicants-only). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Technician (Alaska Applicants Only) - **Company:** Snowcloud Services, LLC - **Location:** Juneau, AK, United States - **Experience:** Experienced - **Salary:** $52,000.0 - $66,560.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Windows, Microsoft Outlook, Microsoft Office - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=76bc9d4745fd6933 ## About the Role Do you have experience in Microsoft Office?, Do you have a High school diploma or GED?, SnowCloud Services is a quickly growing IT & WISP company looking to hire the right person from Juneau, Alaska. We are looking for intelligent self-starters that are easy going, have a good sense of humor, are both trustworthy and reliable, and most importantly, motivated team players. We desire candidates who have a passion for technology and wish to grow themselves and their career alongside the company. We are currently hiring for a Full-Time, Tier-1 Service Desk Technician, to work in-office at our headquarters in Mendenhall Valley, Monday through Friday from 8am-5pm. The candidate will be involved in all front-line aspects of IT support for all SnowCloud Services clients. The position is responsible for providing Tier-1 support for customers' hardware, software, and network-related problems and questions. They will be responsible for answering customer support phone lines, generating trouble tickets, and working with higher-level technicians and the operations manager to ensure customer problems are addressed and resolved quickly and efficiently. Technical skills and experience are desirable in addition to situational awareness in all aspects of a surrounding tech environment. Knowledge & Experience (Preferred) * Some experience in IT service * Customer service background * Ability to use online resources to aid in issue resolution * Solid experience in Mac and PC support * Solid grounding in core Microsoft Office applications (Word, Outlook, etc.) * Strong troubleshooting methodology * Strong data privacy and security practices Interpersonal Skills * Must be a social team player * Critical thinking and problem-solving abilities * Understanding of business organizational goals and objectives * Superior written and oral communication skills * Excellent documentation and recording skills * Ability to present ideas and solutions in user-friendly language * Ability to prioritize multiple tasks in entrepreneurial environments * Ability to build and extend both existing and new client relationships * Enjoy working in a team-oriented, collaborative environment, * High school or equivalent (Required) Experience: * Windows: 2 years (Preferred) * IT Support: 2 years (Preferred) ## Description * You will be primarily fielding calls from IT clients at our office in Mendenhall Valley, Juneau. Working with other staff at SCS, you will be primarily responsible for resolving client problems as you are able and escalating any issues outside of your technical abilities. In General, You Will: * Receive calls from our clients support and thoroughly document issues * Work with the operations manager to dispatch technicians to on-site client locations * Update and maintain both client-facing and internal documentation * Research new technologies; provide suggestions for changes and improvements that reduce cost and/or increase productivity and efficiency * Develop, deploy, and manage IT-related projects as assigned * Other related duties as assigned by management ## Related Videos - [The Cloud is Calling: Answer with In-Demand Skills](https://www.wearedevelopers.com/videos/945-the-cloud-is-calling-answer-with-in-demand-skills) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Personal Branding & Job Search - The Most Practical Approach You'll Ever Find](https://www.wearedevelopers.com/videos/576-personal-branding-job-search-the-most-practical-approach-you-ll-ever-find) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023)