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# IT Support Specialist (Level 1)

- **Company:** Vibracoustic USA Inc.
- **Location:** Carmi, IL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Business Systems, Information Technology Operations, Enterprise Software Applications, Office365, System Availability, Information Technology
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a07f7521c0f7c060

## About the Role

Do you have experience in Vendor relationship management?, Do you have a Associate's degree?, * Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent combinations of education, experience, and certifications will be considered.

 * Minimum 3 years of experience supporting IT operations, preferably within a global enterprise environment.
 * Proven experience implementing, documenting, and maintaining IT infrastructure systems and services.
 * Experience working with external vendors, suppliers, and service providers to support IT operations and service delivery.
 * Strong knowledge of IT infrastructure technologies and enterprise systems in a global IT environment. (MS 365)
 * This position is not eligible for visa support now or in the future

## Description

* IT Service Desk Support: Serve as the first point of contact for IT support, troubleshooting and resolving end-user hardware, software, and infrastructure incidents while delivering exceptional customer service.
 * Incident & Request Management: Manage and prioritize service requests and incidents in accordance with established SLAs, ensuring timely resolution and accurate documentation.
 * Infrastructure Administration: Install, administer, maintain, and support IT infrastructure services, ensuring high availability, reliability, and compliance with company IT standards.
 * Project & Team Collaboration: Collaborate with global IT teams on escalated support issues, continuous improvement initiatives, and IT projects to enhance systems and services.
 * User Training & Process Improvement: Educate users on business systems and IT processes, while contributing ideas, documentation, and best practices to improve operational efficiency and service delivery.


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