> Markdown version of [/jobs/ext/738726-desktop-support-technician-ii](https://www.wearedevelopers.com/jobs/ext/738726-desktop-support-technician-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician II - **Company:** Premier One, Inc. - **Location:** Topeka, KS, United States - **Experience:** Experienced - **Salary:** $57,000.0 - $76,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Business Software, Windows Servers, Information Technology - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3015417ea732999a ## About the Role Do you have experience in Writing skills?, Do you have a High school diploma or GED?, Do you have a great sense of humor, enjoy solving problems, and get satisfaction from making someone's day a little brighter? If so, we are looking for YOU! Premier One is an IT department for hire, providing IT with a Human Touch for clients across the United States over 30 years. We have a fun, casual, and collaborative environment and are looking for a talented and experienced Desktop Support Technician II to join our team. This position is local hybrid, some onsite work required., * Technical Savvy & Professional IT Knowledge * Human-centric Attitude * Bias to Action * Quality Conscious * Continuous Learning, * High School Diploma or GED required; some post-secondary education or training is preferred * CompTIA A+ certification - Required * Microsoft Azure Fundamentals (AZ-900) - Preferred * Minimum 4 years of IT support and customer service * Demonstrated expertise in troubleshooting hardware and software across multiple platforms * Prior exposure to professional office environment Other Skills and Abilities You'll Need: * Provide superior client service by resolving problems efficiently and responding quickly * Ability to work independently and in team settings * Ability to communicate clearly and quickly on the phone and via video conference * Ability to work efficiently with attention to details and quality of work produced * Ability to effectively work in a high pressure, fast-paced environment accountable for results * Ability to work with a myriad of personality types in a congenial and respectful manner * Ability to communicate effectively, both verbally and in writing, with team, clients, and the community * Ability to organize, multi-task, plan and set priorities with minimal supervision * Ability to handle sensitive and confidential situations or information with poise, tact and diplomacy * Ability to be in office at Topeka HQ as required to serve client need * Maintain an attitude of confidence, enthusiasm, and positivity * Physical ability to lift up to 50 pounds, * Bachelor's (Preferred) Experience: * Desktop support: 4 years (Required) License/Certification: * CompTIA A+ (Required) * Microsoft Certified: Azure Fundamentals (Preferred) ## Description * Troubleshoot and resolve IT support issues submitted by Premier One clients * Maintain advanced knowledge of clients, their IT systems, and their relationship with Premier One * Maintain advanced knowledge of supported Line of Business applications * Establish positive relationships with clients, face-to-face, by telephone and email * Maintain a working team relationship with Service and Engineer teams * Provide training, documentation, and knowledge transfer to technicians * Promote, manage, and develop documentation and SOP's * Provide escalation IT support for technicians * Perform on-call responsibilities as assigned by supervisor * Primary Systems: ConnectWise, ScreenConnect, IT Glue, Managed Workplace, Microsoft 365, Phin, 3CX, Windows Server OS, Windows 10/11 OS, Active Directory, Various Line of Business Applications ## Related Videos - [Personal Branding & Job Search - The Most Practical Approach You'll Ever Find](https://www.wearedevelopers.com/videos/576-personal-branding-job-search-the-most-practical-approach-you-ll-ever-find) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Skills-First Hiring: The Future of Work Needs More Than Resumes](https://www.wearedevelopers.com/videos/1319-skills-first-hiring-the-future-of-work-needs-more-than-resumes) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)