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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - Mondays ONLY - **Company:** Itero Group - **Location:** Harrisburg, PA, United States (Remote available) - **Contract:** Permanent contract - **Skills:** Apple Mac Systems, Computer Networks, Issue Tracking Systems, Virtual Private Networks (VPN), Local Area Networks, Network Connections, Remote Access Technology, Windows Desktop, Wi-Fi Technology, 3-tier Architectures, Servicenow - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e083203099196b72 ## About the Role Do you have experience in Desktop (troubleshooting support)?, Do you have a High school diploma or GED?, The ideal candidate has strong customer service skills, basic technical troubleshooting experience, and the ability to work accurately within ticketing or IT service management tools. This position requires clear communication, attention to detail, and a professional approach to supporting end users in a fast-paced service desk setting., * High school diploma or equivalent. * At least 1 year of related customer service, call center, help desk, or IT support experience. * Ability to meet applicable public trust or suitability requirements. * Basic knowledge of end-user hardware, software, networking, and access support. * Strong communication, customer service, and documentation skills. Preferred Qualifications * Experience in a help desk, call center, or enterprise service desk environment. * Familiarity with Windows and Mac operating systems. * Basic understanding of networking concepts, including VPN, Wi-Fi, LAN connectivity, and remote access. * Experience using ticketing or ITSM tools such as ServiceNow or similar platforms. * Demonstrated ability to resolve issues efficiently and escalate appropriately. If you are looking for a role where you will lead with integrity, create and innovate, inspire excellence, be a respected member of the team, drive results, and have fun, we look forward to connecting with you! ## Description We are seeking a part-time IT Support Specialist to provide Tier 1 service desk support for MONDAYS in a high-volume enterprise IT environment. This role serves as the first point of contact for end users and is responsible for responding to incoming support calls and self-service tickets, troubleshooting basic hardware, software, network, access, and endpoint issues, documenting incidents, and escalating unresolved issues to the appropriate technical teams., * Respond to inbound service desk calls and self-service support tickets. * Troubleshoot basic hardware, software, network connectivity, access, and endpoint issues. * Document issue details, troubleshooting steps, and resolution status in a ticketing system. * Use prior records and problem-solving skills to help identify root causes. * Escalate unresolved incidents to appropriate Tier 2, Tier 3, or resolver teams. * Provide timely, accurate, and professional support to end users. * Support full-time service desk coverage requirements. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [WinForms Meets WPF: The Hybrid Path to Modern Desktop Applications](https://www.wearedevelopers.com/videos/2040-winforms-meets-wpf-the-hybrid-path-to-modern-desktop-applications) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)