> Markdown version of [/jobs/ext/738975-it-support-technician-level-2-escalation-in-house-rochester-ny](https://www.wearedevelopers.com/jobs/ext/738975-it-support-technician-level-2-escalation-in-house-rochester-ny). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT SUPPORT TECHNICIAN - LEVEL 2 / ESCALATION (In-House, Rochester NY)

- **Company:** Bluetower Technical Inc.
- **Location:** Rochester, NY, United States
- **Experience:** Experienced
- **Salary:** $58,240.0 - $70,720.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Health Informatics, Virtual Private Networks (VPN), Windows Servers, Virtualization Technology, Microsoft InTune
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bf7d41d88b59f09f

## About the Role

Do you have experience in Windows?, You'll: resolve escalated server/network/cloud issues · administer Windows Server, AD & M365 · manage firewalls/switching/VPN · support BCDR & RMM · lead projects · mentor L1.

You have: 2-4+ yrs IT/MSP escalation experience · strong Windows Server/AD/M365 · solid networking · BCDR/RMM · valid license.

Bonus: Network+/Security+/Microsoft certs, virtualization, Azure/Intune, healthcare IT.

## Description

About the job: BlueTower Technical is hiring a Level 2 / Escalation Technician - the senior desk tech who owns complex tickets, leads projects and onboarding, and mentors Level 1.


## Related Videos

- [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud)
- [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure)
- [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net)
- [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies)
- [Hacking MSSQL on Cloud. All of them. How I became sysadmin on Azure, AWS, GCP and Alibaba.](https://www.wearedevelopers.com/videos/100339-hacking-mssql-on-cloud-all-of-them-how-i-became-sysadmin-on-azure-aws-gcp-and-alibaba)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)