> Markdown version of [/jobs/ext/739141-it-operations-support-engineering-lead](https://www.wearedevelopers.com/jobs/ext/739141-it-operations-support-engineering-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Operations Support Engineering Lead

- **Company:** TSQ SYSTEMS INC
- **Location:** Richmond, VA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Information Technology Operations, Google Cloud
- **Published:** June 29, 2026
- **Apply:** https://www.dice.com/job-detail/5fbdcf05-94f0-418d-b264-8c4be8f3b05d

## About the Role

We are seeking an experienced IT Operations Support Engineering Lead with 10+ years of experience leading IT operations and support teams. The ideal candidate will have expertise in L2/L3 production support, major incident management, ITIL best practices, and Google Cloud Platform (Google Cloud Platform). Experience with AI technologies is a plus., · 10+ years of IT Operations/Support Engineering experience.

· Experience leading technical support teams.

· Strong L2/L3 production support and incident management experience.

· Hands-on experience with Google Cloud Platform (Google Cloud Platform).

· ITIL Certification and knowledge of ITIL best practices.

· Excellent leadership, troubleshooting, and communication skills.

Preferred: Experience with AI or AIOps solutions.

## Description

· Lead and manage the IT Operations Support team.

· Oversee L2/L3 production support and major incident resolution.

· Drive ITIL-based incident, problem, and change management processes.

· Support and manage Google Cloud Platform-based environments.

· Collaborate with cross-functional teams to ensure operational stability and service excellence.

· Mentor team members and drive continuous operational improvements.


## Related Videos

- [The Cloud is Calling: Answer with In-Demand Skills](https://www.wearedevelopers.com/videos/945-the-cloud-is-calling-answer-with-in-demand-skills)
- [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops)
- [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai)
- [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post)
- [Architecting the Future: Leveraging AI, Cloud, and Data for Business Success](https://www.wearedevelopers.com/videos/1096-architecting-the-future-leveraging-ai-cloud-and-data-for-business-success)
- [Inside the AI Revolution: How Microsoft is Empowering the World to Achieve More](https://www.wearedevelopers.com/videos/869-inside-the-ai-revolution-how-microsoft-is-empowering-the-world-to-achieve-more)

## Related Articles

- [Got AI ideas but no money? Here are 10 free ways to level up your AI skills with Google Cloud](https://www.wearedevelopers.com/magazine/600-got-ai-ideas-but-no-money-here-are-10-free-ways-to-level-up-your-ai-skills-with-google-cloud)
- [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts)
- [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers)
- [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer)
- [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production)
- [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence)