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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** American Auto Auction Group, LLC - **Location:** Carmel, IN, United States - **Experience:** Experienced - **Salary:** $55,000.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, JIRA, Multi-Factor Authentication, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Networking Basics, Remote Service Software, Windows Desktop, Information Technology, Zendesk, User Administration, Servicenow - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5c74fd0d4bd7df49 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Windows?, Requirements of IT Support Specialist * 2+ years of IT desktop support experience. * Strong troubleshooting skills; familiarity with Windows, Office 365, and networking basics. * Experience supporting printers, mobile devices, and common workplace technology. * Working knowledge of Active Directory, user account management, and MFA tools. * Familiarity with ticketing systems and remote support tools (Jira preferred; Zendesk, ServiceNow, or similar acceptable). * Clear, professional communication and a customer-first mindset, with the ability to support executives effectively and professionally. * Ability to work onsite full time in Carmel, IN. (Monday - Friday 8-5) * Valid driver's license and reliable transportation for limited project-related travel. (rental car or mileage reimbursement) * Ability to lift/move equipment (up to ~40 lbs.) as needed for setup and maintenance. * Experience with conference room devices and AV technology is a plus. ## Description We are seeking a customer-focused IT Support Specialist to join our Corporate Office in Carmel, IN. In this onsite role, you'll be the go-to resource for our office employees and will provide dedicated support to our C-suite executives. You'll handle computers, applications, and day-to-day technical needs, ensuring the corporate office runs smoothly. While the position is primarily office-based, there will be occasional, limited travel to support projects or auction locations within driving distance. If you enjoy solving problems, working directly with people, and being part of a fast-growing organization where IT plays a critical role, this is a great opportunity. You'll represent the IT team, ensuring quick resolutions, excellent communication, and a positive support experience for everyone you assist., * Provide front-line technical support to employees in the Carmel corporate office. * Deliver hands-on IT support to C-suite executives, ensuring fast, discreet, and reliable service. * Troubleshoot hardware, software, and network issues. * Assist with employee onboarding, account setup, and device management. * Manage IT equipment inventory: maintain the server room, prepare devices for deployment, and track hardware. * Support IT projects and assist with auction-site needs (limited, occasional travel required). * Act as the face of the IT team, delivering excellent customer service and building trust. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)