> Markdown version of [/jobs/ext/739310-desktop-support-engineer-l1](https://www.wearedevelopers.com/jobs/ext/739310-desktop-support-engineer-l1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Engineer L1 - **Company:** Iron Service Global Inc - **Location:** Swiftwater, PA, United States - **Salary:** $43,680.0 - $45,760.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Information Systems, Data Migration, Desktop Computing, Disaster Recovery, Virtual Private Networks (VPN), Microsoft Office, Print Servers, Software Configuration Management, Software Deployment, User Environment Management, Information Technology, Laptops, Cisco - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=298ffac86d1d426b ## About the Role Do you have experience in Customer communication?, Do you have a Bachelor's degree?, * BS/BA in Computer Science, Information systems, or an equivalent combination of education or, * Experience with various desktop systems, operating systems, and diverse technical environments. * Excellent customer service orientation and verbal communication skills. * Experience supporting Windows operating systems, MS Office, VPN, local and network printing, notebooks, and mobile devices. * Ability to install software for and troubleshoot a wide range of applications. * Analytical thinking and problem-solving ability. * CompTIA A+ certification or equivalent certification * Flexible for travelling to remote sites or clusters * Provide assistance for network-related issues * Should be able to lift weight up to 30 lbs at waist level * Update the inventory of phones, peripherals, and system cards (like TDM, digital and CPU cards etc.) to network voice team. ## Description As an onsite support technician, experience in service delivery and end-user hardware and software configuration troubleshooting and providing quality services to the end users, which includes the following key roles and responsibilities, but not limited to: Provide customer-facing end-user support that includes * Install and configure desktops, laptops, mobile devices, and associated peripherals and related software. * Perform break-fix, desk-side support, IMACD's, Data Migration, Refreshes, etc. * Perform onsite updates, configuration changes, or software installations. * Provide onsite technical assistance to end users. * Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent them. * Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. * Coordinate with vendors for provision of end-user support (e.g., hardware vendor technicians for warranty repair/replacement) * Perform end-user support-related security and controls and compliance-related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs * Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades. * Provide IT support for on-site or off-site events and meetings, including site setup, coordination with venue IT/AV contacts and stand-by support * Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites. * Provide On-call support if required outside business hours on a rotational basis * Provide Hand and Feet support for network data and voice devices FSO Telecom task: * Installation of IP, wireless, analog, and Digital phones (Avaya , Nortel, Cisco, Siemens, Mitel etc.) * Configuration of phones using SOP and phones' movement. * Update the inventory of phones, peripherals, and system cards (like TDM, digital, and CPU cards etc.) to the network voice team. * Testing the cables using the tester for IP phone and TDM phones from patch panel to user's desk * Punching the cable for different type of panels, like patch panel or IDFs or MDFs for Krone, with Krone tools and punching tool * Update the circuit inventory and vendor details for the service provider to the network voice team. * Coordination with local vendor for ISP, OEM, channel Supplier and different teams ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Just-in-time Compilation in JVM](https://www.wearedevelopers.com/videos/240-just-in-time-compilation-in-jvm) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Talk to the Duck - Secrets of the Debugging Masters](https://www.wearedevelopers.com/videos/470-talk-to-the-duck-secrets-of-the-debugging-masters) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)