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# Systems Engineer I

- **Company:** Business Continuity Technologies, LLC
- **Location:** Las Vegas, NV, United States (Remote available)
- **Experience:** Starter
- **Salary:** $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Systems Engineering, Information Technology Consulting, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Networking Basics, TCP/IP, Time Tracking Software, Software Troubleshooting, Workday, User Administration
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bb0ef0e80787e7e0

## About the Role

Do you have a valid Driver's License license?, Do you have experience in IT consulting?, We are seeking a motivated, client-focused Level 1 IT Engineer to join our Managed Service Provider (MSP) team. This role is ideal for someone with at least one year of hands-on IT support experience who is looking to grow in a fast-paced, client-facing environment.

Client relationships are a critical component of our service model and success. The ideal candidate will demonstrate a strong combination of technical proficiency, professionalism, and interpersonal skills, with the ability to build and maintain effective working relationships with clients. This position is primarily in-office, with a consistent remote workday on Fridays. Remote work is limited to designated days based on business needs and may be adjusted as necessary. Participation in a rotating after-hours on-call schedule is required., * Minimum of one (1) year of IT support, help desk, or MSP experience preferred

 * Working knowledge of Windows OS and Microsoft 365
 * Familiarity with Active Directory and user account management
 * Basic understanding of networking fundamentals (DNS, DHCP, TCP/IP)
 * Strong troubleshooting and analytical skills
 * Ability to manage multiple priorities in a fast-paced environment
 * Excellent verbal and written communication skills with a client-facing focus

Professional Skills

 * Demonstrate commitment to high-quality customer service
 * Strong attention to detail and organizational skills
 * Accountability and consistency in work performance
 * Professional demeanor with the ability to work collaboratively
 * Initiative and a proactive approach to learning and development

Physical Requirements

· Ability to lift and carry equipment up to 50 lbs. with or without reasonable accommodation (e.g., servers, switches, UPS units), · Valid Nevada Driver's License (required), * IT Support: 1 year (Required)

 * IT Consulting: 1 year (Required)

License/Certification:

 * Nevada Driver's License (Required)

## Description

* Provide first-level technical support via phone, email, and ticketing system
 * Troubleshoot hardware, software, and basic network/server issues
 * Manage and resolve service tickets in a timely and professional manner
 * Support user account setup and administration (Active Directory, email, etc.)
 * Assist with workstation setup, configuration, and maintenance
 * Document issues, resolutions, and internal processes clearly and accurately
 * Escalate complex technical issues to senior engineers as appropriate
 * Maintain accurate and detailed time tracking for all work performed
 * Conduct monthly on-site managed service visits


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