> Markdown version of [/jobs/ext/739352-ccaas-developer](https://www.wearedevelopers.com/jobs/ext/739352-ccaas-developer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# CCaaS Developer

- **Company:** Automated Health Systems
- **Location:** Pittsburgh, PA, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $75,000.0
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), VoIP, System Configuration, Trunking, JSON, Python (Programming Language), Routing, Systems Integration, Web Services, Extensible Markup Language (XML), Chatbots, Genesys, Information Technology, Restful APIs, Api Management
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fc4d6245b2333f88

## About the Role

Do you have experience in Voice over internet protocol (VoIP) configuration?, Do you have a Bachelor's degree?, * Bachelor's degree in Information Technology, Computer Science, or related field preferred

 * Minimum of 3 years of experience supporting Genesys Cloud CX or Five9 platforms

 * Experience with IVR development, routing strategies, and API integrations

 * Knowledge of SIP trunking, contact center telecommunications, and omnichannel platforms

 * Experience with JavaScript, Python, REST APIs, JSON/XML, or similar technologies preferred

 * Strong analytical, troubleshooting, and problem-solving skills

 * Strong written and verbal communication abilities

 * Healthcare, government, or regulated-industry experience preferred

## Description

Automated Health Systems, a dynamic healthcare management company, is seeking a CCaaS Developer to support enterprise contact center platforms and omnichannel communications solutions. This role is responsible for designing, developing, and supporting contact center applications and integrations across Genesys Cloud CX and Five9 environments., * Design and implement IVR call flows, routing strategies, and omnichannel solutions

 * Develop and maintain Genesys Cloud CX and Five9 configurations and integrations

 * Build and support chatbot, voicebot, and automation workflows

 * Configure queues, routing logic, agent profiles, and customer interaction workflows

 * Support API integrations, web services, and custom contact center applications

 * Troubleshoot contact center platform issues and coordinate vendor support activities

 * Develop technical documentation, diagrams, and system configuration guides

 * Support contact center go-live activities, upgrades, and platform enhancements

 * Collaborate with IT, operations, and client stakeholders to support business requirements

 * Participate in testing, quality assurance, and continuous improvement initiatives


## Related Videos

- [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch)
- [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json)
- [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques)
- [The Vonage Trivia Voyage: Quiz Your Way to the Top!](https://www.wearedevelopers.com/videos/1077-the-vonage-trivia-voyage-quiz-your-way-to-the-top)
- [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network)
- [Introducing JSON Structure](https://www.wearedevelopers.com/videos/100219-introducing-json-structure)

## Related Articles

- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)
- [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)