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# IT Help Desk Technician

- **Company:** BRZEZINSKI, JAMES M
- **Location:** Mount Pleasant, WI, United States
- **Experience:** Starter
- **Salary:** $41,600.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Business Software, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Networking Basics, Azure Active Directory, Cloud Services, Remote Service Software, Software Engineering, Peripherals, Information Technology, Laptops, Servicenow, User Accounts
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9cff67e983377b80

## About the Role

Do you have experience in Windows?, Do you have a Associate's degree?, We are seeking a motivated and customer-focused IT Help Desk Technician to join our team on a part-time basis. This position provides technical support to employees, troubleshoots hardware and software issues, and helps maintain our IT infrastructure. This is an excellent opportunity for someone looking to gain hands-on experience in IT support or seeking flexible work hours., * Associate degree in Information Technology, Computer Science, or related field; or equivalent work experience

 * 1-2 years of experience in technical support or help desk role
 * Strong knowledge of Windows 10/11 and basic networking concepts
 * Experience with Microsoft Office 365 and remote support tools
 * Excellent problem-solving skills and attention to detail
 * Strong communication and interpersonal skills
 * Ability to work independently and manage time effectively

Preferred Qualifications

 * CompTIA A+, Network+, or other relevant certifications
 * Experience with Active Directory, Azure AD, and cloud services
 * Familiarity with ticketing systems (ServiceNow, Jira, etc.)
 * Basic understanding of cybersecurity best practices

## Description

* Provide first-level technical support via phone, email, and in-person for hardware, software, and network issues
 * Troubleshoot and resolve issues with Windows and Mac operating systems, Microsoft Office 365, and common business applications
 * Set up and configure new workstations, laptops, mobile devices, and peripherals
 * Manage user accounts and permissions in Active Directory and other systems
 * Document support tickets and maintain accurate records in the ticketing system
 * Assist with IT projects including system upgrades, migrations, and deployments
 * Provide excellent customer service and communicate technical information clearly to non-technical users


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