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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Manager - **Company:** Elite - **Location:** Jersey City, NJ, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Confluence, Microsoft Azure, Backup Devices, Bash Shell, Microsoft Online Services, Software as a Service, Cloud Computing, Cyber Security, Issue Tracking Systems, Information Technology Operations, Python (Programming Language), Automation of Marketing, Windows PowerShell, Software Tools, Microsoft SharePoint, Wireless Networks, Wi-Fi Technology, Azure Automation, Scripting, Document Enterprise Platform, Microsoft Power Automate, ARUBA, Zapier, Sonicwall, Atlassian Tools, Nintex, Fortinet, Api Design, Network Server, GPT - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=aaa6da3f10fc5604 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Wireless networking?, * 7+ years in an MSP, IT Operations, technology services, or similar client-facing technical environment * 5+ years in leadership, service delivery, project management, or operations management * Strong grasp of helpdesk operations, ticketing systems, SLAs, escalation management, and client service * Hands-on technical knowledge across SaaS, networking, Wi-Fi, endpoints, cloud infrastructure, servers, backup, and cybersecurity * Experience coordinating onsite technical projects, including structured cabling, A/V, conference room, camera, or access control installations * Experience writing scripts and automating workflows (PowerShell, Python, Bash, Microsoft Graph, APIs, GAM, or similar) * Experience with platforms such as HaloPSA, ConnectWise, Autotask, NinjaOne, or Atlassian * Experience with documentation platforms such as IT Glue, Hudu, Confluence, or SharePoint * Experience with automation platforms such as Rewst, Power Automate, Zapier, n8n, CIPP, or Azure Automation * Experience using AI tools such as ChatGPT, Microsoft Copilot, OpenAI API, Azure AI, or Claude * Experience with networking/Wi-Fi platforms such as UniFi, Meraki, Fortinet, SonicWall, Aruba, or Ruckus * Experience building dashboards, reports, or operational metrics * Experience improving service delivery workflows in a growing MSP * Strong project management, communication, and organizational skills * Ability to manage multiple clients, projects, vendors, and priorities simultaneously * Ability to travel locally for site visits, project work, and onsite coordination as needed Application Question(s): * Do you have a reliable method of transportation? License/Certification: * Drivers License (Required) ## Description This role is for someone who understands both IT operations and real-world onsite technology delivery. The ideal candidate can lead service operations, manage client expectations, coordinate technicians and vendors, and improve internal workflows - while also personally building the automations, scripts, AI-assisted processes, dashboards, and tools that make the whole organization run more efficiently. You'll move fluidly between strategy and execution. One day might be spent reviewing ticket trends and tightening SLA performance; the next, coordinating a Wi-Fi deployment, access control project, conference room upgrade, or client onboarding; the next, building a PowerShell script, Microsoft Graph automation, AI documentation workflow, or reporting dashboard. Responsibilities * Team Leadership & Development - Lead, mentor, and manage a team of technicians and field staff. Set priorities and expectations, balance workloads, run team meetings, and hold the team accountable for quality and follow-through. Coach for growth, support skill development, and build a culture of ownership and continuous improvement. * Service Delivery & MSP Operations - Own day-to-day delivery across helpdesk, field work, and escalations. Manage ticket flow, SLAs, backlog, and technician workload. Build repeatable processes for support, onboarding/offboarding, and escalations, and track KPIs like response time, resolution time, and utilization. * Technical Leadership - Provide guidance across SaaS, networking, Wi-Fi, endpoint management, cloud, backup, and cybersecurity. Standardize how the company deploys, documents, and maintains client systems, and support complex escalations. * Onsite Project & Field Operations -Manage technology projects (networking, Wi-Fi, A/V, access control, security). Coordinate technicians, clients, vendors, and contractors. Own timelines, site readiness, and closeout documentation. * Automation, Scripting & AI Enablement - Replace repetitive work with automation using PowerShell, Python, Microsoft Graph, and APIs. Build integrations across PSA, RMM, and SaaS, and develop AI-assisted workflows for ticket triage, documentation, reporting, and SOP generation. * Client & Project Management -Serve as an operational point of contact for key clients. Run service reviews, manage escalations, translate technical issues into business terms, and keep projects on scope and on schedule. * Documentation & Process - Build and maintain SOPs, checklists, and project templates. Turn tribal knowledge into scalable, documented systems. ## Related Videos - [HR ROBO SAPIENS: Decoding AI Agents and Workflow Automation for Modern Recruitment](https://www.wearedevelopers.com/videos/1470-hr-robo-sapiens-decoding-ai-agents-and-workflow-automation-for-modern-recruitment) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Create a Programmatic SEO Project Using Next.js and Static Site Generation](https://www.wearedevelopers.com/videos/449-create-a-programmatic-seo-project-using-next-js-and-static-site-generation) - [Speak, Code, Deploy: Transforming Developer Experience with Voice Commands](https://www.wearedevelopers.com/videos/1159-speak-code-deploy-transforming-developer-experience-with-voice-commands) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)