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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Technician - **Company:** HCL Technologies - **Location:** Mesa, AZ, United States - **Experience:** Experienced - **Salary:** $73,000.0 - $101,000.0 - **Contract:** Permanent contract - **Skills:** Data Centers, Hard Disk Drives, Issue Tracking Systems, Networking Hardware, Network Service, Network Routers, Motherboard, Firewalls (Computer Science), Computer Equipment, Information Technology, Hardware Infrastructure, Network Server - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=58b0363b96ef9459 ## About the Role Do you have experience in WAN?, Must be available to work a flexible schedule 24x7x365 to support business operations, including weekdays, weekends, and varying shifts. This role may require overtime exceeding 40 hours per week. 2+ years of experience in computer hardware, networking, and troubleshooting Strong technical background in computer hardware, networking, and troubleshooting Excellent problem-solving and analytical skills Ability to work effectively in a fast-paced, dynamic environment Strong communication and interpersonal skills Ability to lift up to 40 pounds and work in a physically demanding environment Degree in Computer Science, Engineering, or related field preferred Preferred Qualifications: 2+ years of experience in a data center environment, with a focus on server hardware, storage systems, and network devices ## Description An Infrastructure Repair Technician plays a vital role in ensuring the seamless operation of infrastructure and equipment within our fast-paced data center environment. As a key member of the Edge Network Service Repair Team, you will be responsible for providing expert repair services, troubleshooting complex issues, and collaborating with cross-functional teams to drive resolutions on cutting-edge technology. Key Responsibilities: Troubleshooting and Resolution: Identify, diagnose, and successfully resolve hardware problems on servers, storage systems, and network devices, utilizing advanced technical skills and knowledge of industry-standard tools and methodologies. Repair and Replacement: Perform repairs and replacements of faulty components, including but not limited to: Server hardware (e.g., GPU, CPU, Motherboard) Storage systems (e.g., Hard Drives, SSDs) Network devices (e.g., Switches, Routers, Firewalls) Ticket Management and Closure: Manage and close tickets in a timely manner, ensuring that all necessary documentation is completed accurately and efficiently. Root Cause Analysis: Participate in root cause analysis of highly technical issues within the data center, collaborating with cross-functional teams to identify and address underlying causes. Collaboration and Communication: Collaborate with other technicians, engineers, and stakeholders to resolve complex technical issues, communicating effectively and escalating issues as needed to ensure prompt resolution. Process Improvement: Evaluate and identify areas for improvement in processes, tools, and systems, recommending changes to optimize efficiency and quality of work. Monitoring and Maintenance: Conduct routine monitoring of Task queue, Trouble Ticketing system, and Chatroom repair requests on equipment in the data center environment, ensuring prompt identification and resolution of issues. Documentation and Record-Keeping: Document all work performed within the ticket portal, including diagnosis, repairs, and maintenance activities, ensuring accurate and up-to-date records. Inventory Management: Maintain receiving and installing network devices, spare parts, and RMA equipment from vendors, ensuring efficient inventory management and minimizing downtime. Training and Development: Participate in training and stay up-to-date with new technologies and techniques, enhancing your skills and expertise. Safety and Compliance: Adhere to safety procedures and protocols when working with electrical and mechanical equipment, ensuring a safe and compliant work environment. Customer Service: Provide exceptional customer service and support to internal stakeholders, responding promptly to requests and resolving issues efficiently. On-call Rotation: Participate in on-call rotation, providing after-hours support for critical related issues outside of regular business hours and regular business hour on-call support as scheduled. Travel Requirements: Travel up to 15% of the time, as needed, to support data center operations and participate in training or meetings. ## Related Videos - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) ## Related Articles - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)