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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Officer - **Company:** Buro Happold - **Location:** London, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Desktop Computing, IT Management, Microsoft Office, System Center Configuration Manager, Windows Servers, Networking Basics, Azure Active Directory, Software Asset Management, Office365, Software Troubleshooting, Servicenow - **Published:** May 13, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=54b4b24b94a1ef69 ## About the Role Do you have experience in Software troubleshooting?, * Strong organisational skills, with the ability to work independently and prioritise effectively * Microsoft Office Troubleshooting * Windows 11 Troubleshooting * Windows Server Troubleshooting * Experienced software troubleshooting skills * Excellent communication skills with the ability to interact professionally with a diverse range of colleagues * Customer Service Experience * Administering and supporting O365 (Exchange/Azure AD/Endpoint) * ServiceNow or equivalent ITSM tool experience * Network Fundamentals * MECM/SCCM Administration * On Prem AD administration * Knowledge of VC/Conferencing Systems (Teams Rooms) Desirables: * Good secondary and/or equivalent education: A Levels, HND/C, or degree. * Industry related qualifications. (CompTIA A+, ITIL, MS Fundamentals) * 1 year industry related experience ## Description The successful candidate will be expected to complete defined IT maintenance and support tasks as directed by the IT Leadership team, through the IT Service Desk, and in support of the Senior IT Support Lead based in London. About The Role This role is ideal for someone who is passionate about delivering exceptional customer service and supporting colleagues across the London office and wider UK business. The successful candidate will be naturally curious, proactive, and motivated by solving a broad range of technical issues in a fast-paced environment. Strong organisational skills are essential, with responsibility for maintaining governance across hardware and software asset management, as well as ensuring smooth and efficient onboarding and offboarding processes for staff. The role requires someone who can work both independently and collaboratively within a team, making effective use of available resources to troubleshoot and resolve technical incidents. Clear communication, accountability, and the ability to coordinate and share workloads effectively are key to success in this position., * Complete allocated tickets from the Service Desk in line with agreed service levels * Complete IT related tasks in the London office * Supporting 3rd line teams with local tasks in the office * On and Off boarding Staff * System & Application Support (MS Office/O365, general desktop/application support) * Hardware Support (desktop pc/laptop installation/mobile configuration) * AV / Video Conferencing Support and Setup * Equipment procurement & Stock management * Desk side support * Flexibility to work a rota across home and office, including 8:00am office starts on a rota basis ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)