> Markdown version of [/jobs/ext/739522-virtual-automotive-diagnostic-software-support-specialist](https://www.wearedevelopers.com/jobs/ext/739522-virtual-automotive-diagnostic-software-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Virtual Automotive Diagnostic Software Support Specialist - **Company:** HCL Technologies - **Location:** Farmington Hills, MI, United States - **Salary:** $41,600.0 - **Contract:** Permanent contract - **Skills:** Microsoft Office, Software Engineering, Diagnostic Tools, Software Modules, Automotive Software - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=cbc787d7ccd0e685 ## About the Role Do you have experience in Writing skills?, Do you have a High school diploma or GED?, Basic level automotive diagnostic and troubleshooting experience Comfort with Microsoft Office applications and (Intermediate typing skills (~25 WPM). Multitasking in a fast-paced digital environment Attention to detail in capturing case information in a digital environment. Being able to think critically about a customer's complaint and identify solutions based on SOPs and process guidelines. Customer service experience. The ability to truly understand customers to strive for providing great service. Clear communication skills. The ability to communicate clearly when working with customers. Good writing with the ability to convey nuance. Usage of complete sentences and proper grammar. High school diploma or equivalent Preferred A love of cars Previous automotive diagnostic experience One or more years of contact support center experience Competencies Strong analytical and problem-solving skills. You will be reading repair and wiring diagrams Communication Mastery Adaptability Positive attitude Time management skills Goal-oriented focus Willingness to learn Training & Growth ## Description You are ready to get out of the cold garage and into a comfortable office with a steady paycheck and consistent schedule You have a thirst to enhance your knowledge of OEM software modules and vehicle network communications You are looking to start your career (or your next career) with a Fortune 500 company You take satisfaction in solving complex automotive software diagnostics and repairs What You'll Do As a member of the Virtual Automotive Diagnostic Support team, you will provide direct support to original equipment manufacturer (OEM) automotive dealership technicians from our office in Farmington Hills, MI. You will assist in diagnosing software issues related to vehicle modules and systems. You will supplement the escalation process through the OEM's technical assistance center. You will also: Provide initial response to the dealers, acknowledging the issue Leverage OEM remote diagnostic tools and processes, including workflows, repair manuals, and knowledge articles Provide a solution to the dealers and technicians over the phone and through a proprietary ticketing portal Ensure seamless and friction-less issue closure with focus on the accurate and timely solution provided to the technicians Coordinate with OEM level 2 and level 3 engineering team on repair guidance. Seek support from and liaise with other Client departments concerned with diagnosis, primarily Engineering, Quality, OTA (Over-the-air) and other Client Customer Service Department. Escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets Respond and act in a timely professional manner any escalations received What We're Looking For Required Able to work shifts within our hours of operation: Monday: Friday, 8:30 AM - 8:00 PM ET o Saturday: 8:30 AM - 5:00 PM ET ## Related Videos - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) - [20 Years of Domain-Driven Design: What I’ve Learned About DDD](https://www.wearedevelopers.com/videos/1571-20-years-of-domain-driven-design-what-i-ve-learned-about-ddd) - [Diagnostic Tooling: How to get insights from your .NET services hosted in Kubernetes containers?](https://www.wearedevelopers.com/videos/100188-diagnostic-tooling-how-to-get-insights-from-your-net-services-hosted-in-kubernetes-containers) - [Software stack under and over the hood of the fastest accelerating car in the world](https://www.wearedevelopers.com/videos/221-software-stack-under-and-over-the-hood-of-the-fastest-accelerating-car-in-the-world) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [WeAreDevelopers LIVE – Keeping Up with Styles, Data & More](https://www.wearedevelopers.com/videos/1803-wearedevelopers-live-keeping-up-with-styles-data-more) ## Related Articles - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools)