> Markdown version of [/jobs/ext/739579-help-desk-technician-level-1-managed-services-desk](https://www.wearedevelopers.com/jobs/ext/739579-help-desk-technician-level-1-managed-services-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician, Level 1 - Managed Services Desk - **Company:** Kalleo Technologies, LLC - **Location:** Paducah, KY, United States - **Salary:** $33,280.0 - $41,600.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Backup Devices, Computer Networks, Windows Servers, Connectivity Problems, Information Technology, Patch Management - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1dade8a31c8cd8fa ## About the Role Do you have experience in Windows Server administration?, Do you have a High school diploma or GED?, * High School Diploma or GED * CompTIA A+ / Network+ certification (or equivalent training) * Demonstrated experience with Windows 10/11, Microsoft 365, and fundamental networking concepts * Minimum of one year of experience in a help desk or technical support role, or comparable education/certification * Strong verbal and written communication skills with a customer-focused approach * Availability to work 12-hour fixed shifts (day or night) on the Panama Schedule, including weekends and holidays Preferred Qualifications * Associate's degree in Information Technology or a related field * Experience supporting Windows Server environments and domain administration * Demonstrated ability to manage ticketing, monitoring, and troubleshooting responsibilities effectively during extended shifts * Strong track record of detailed, consistent documentation to support shift continuity Distinguishing Attributes * A solutions-oriented mindset with the ability to adapt when issues fall outside standard procedures * A collaborative approach to knowledge-sharing and team success * A genuine interest in professional development through ongoing training and certification * Demonstrated reliability, consistency, and accountability, particularly under pressure ## Description As a Level 1 Help Desk Technician, you will serve as the first point of contact for our clients, playing a critical role in ensuring their technology operates smoothly and reliably. This position requires strong communication skills, technical aptitude, and a commitment to documentation and process excellence within a 24/7 service environment., * Respond to incoming support requests via phone, email, and chat, gathering relevant information to accurately diagnose and resolve client issues * Create clear, detailed service tickets that support efficient resolution and seamless handoffs between shifts * Provide first-level troubleshooting and support for common issues, including password resets, account administration, application errors, connectivity problems, patch management, and backup verification * Monitor client systems proactively, responding promptly to alerts or outages and escalating issues as appropriate to maintain uptime and client confidence * Follow documented processes and procedures while exercising sound judgment in situations that require flexibility or critical thinking * Maintain thorough, accurate documentation to ensure continuity of service across all shifts * Collaborate with team members to support knowledge-sharing, client satisfaction, and continuous improvement in service delivery ## Related Videos - [Less Is More: How Lagom and Agile Can Create Harmonious Workflows](https://www.wearedevelopers.com/videos/1993-less-is-more-how-lagom-and-agile-can-create-harmonious-workflows) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Hate organising your photos? 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