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# Benchtop Support Engineer

- **Company:** Tata Consultancy Services Limited
- **Location:** Boston, MA, United States
- **Salary:** $110,000.0 - $120,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Authentication Protocols, Data Systems, Identity and Access Management, Kerberos (Protocol), Log Analysis, Windows Servers, Network Architecture, Network Monitoring, NT LAN Manager, Windows PowerShell, Session Management, Software Vulnerability Management, Information Technology, SailPoint, GXP, Servicenow
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0be9fac55c7f3d20

## About the Role

Do you have experience in Vulnerability management?, Do you have a Bachelor's degree?, Identity & Access Management

 * Proficiency in Active Directory administration: OU structure, Group Policy Objects (GPOs), user/service account management, and authentication protocols including RC4/NTLM/Kerberos.

 * Understanding of allow/deny list enforcement mechanisms within AD and Lab OU environments.

 * Experience with service account lifecycle management and privileged access controls.

 * Understanding of enterprise Identity Management tools (Sailpoint)

Endpoint & OT Security

 * Working knowledge of endpoint detection and response (EDR) platforms, particularly CrowdStrike Falcon.

 * Understanding of OT/lab network architecture, including isolated or semi-isolated lab network segments, instrument connectivity, and associated security risks.

 * Familiarity with USB restriction and software control policies on Windows endpoints.

 * Knowledge of vulnerability management concepts: OS patching, EOL systems, open file shares, and network-level exposure.

Lab & Instrument Environment Familiarity

 * Understanding of how lab instruments authenticate to networks and the dependencies that exist between shared accounts and instrument operation.

 * Familiarity with Transparent Screen Lock (TSL) or similar technologies for instrument session management.

 * Awareness of lab data systems such as NuGenesis (SDMS), Empower (Waters), or similar scientific data and chromatography platforms is a plus.

 * Awareness of working in Biopharma Laboratory Environments

 * Awareness of GxP and Information Security compliance constraints

 * Familiarity with ITIL ITSM principles

Tools & Platforms

 * ServiceNow or equivalent ITSM platform for demand intake and ticket management.

 * BeyondTrust or equivalent privileged access management and remote support tooling.

 * Microsoft Windows Server and Windows 10/11 administration.

 * Familiarity with network monitoring and log analysis tools.

 * Proficiency in PowerShell preferred., Qualifications : BACHELOR OF COMPUTER SCIENCE



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