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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Interface Recruitment - **Location:** Leeds, UK - **Salary:** £22,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Monitoring of Systems, Microsoft Office, Microsoft Servers, Networking Cables, Software Requirements Analysis - **Published:** May 12, 2026 - **Apply:** https://www.interfacerecruitment.co.uk/job/it-support-technician-2/ ## About the Role Has a good telephone manner and is polite and respectful towards customers' differing cultures Takes care to present themselves and their work effectively Shows energy and enthusiasm, is receptive to others and has a positive outlook Is willing to "get stuck in" and "go the extra mile" Is resilient and determined in the face of setbacks Follows through on commitments, effectively prioritises work and achieves objectives Responds positively and flexibly to requests Asks for help when they need to Is able to work independently, make decisions and take responsibility for their own actions Is open to new ideas and to change Thinks "outside the box" Spends time developing ideas & solutions Listens to and builds on ideas from others Is prepared to experiment even if it carries a risk of failure - and learns from mistakes, Strong working knowledge of Microsoft Server software. Experience of Office 365 Knowledge of Active Directory Knowledge of Control & Monitoring Software Some experience of working with Network Cabling & Switches Quick & effective problem solving skills. Communications skills at all levels of business. ## Description To assist the IT Manager with all aspects of networking, servers and other hardware & software, resolving problems and queries effectively and liaising with external partners. Ability to liaise with users at all levels of the business and understand their requirements. Be flexible around working hours as "out of hours" may be required at short notice. Post reports to the IT Manager Puts customers' needs first Listens to internal and external customers and understands their differing requirements, Is always looking for opportunities to improve and will challenge the status quo Is open to feedback and seeks opportunities to develop and learn new skills Is open, honest, truthful and straightforward Accepts responsibility and admits errors Sets high standards for own work, shows attention to detail and follows procedures Performs checks properly and reports problems early Maintains confidentiality where appropriate Deals with difficult situations and people in a respectful and constructive manner Remains calm even when under pressure Takes responsibility for working safely, following site safety requirements at all times and looks out for the safety of others Demonstrates sensitivity, tolerance and respect for the needs of others (including being punctual) Shares information willingly across departments and is a good listener Contributes to team building activities Is approachable, cooperative and helpful Takes on additional activities to support the team - e.g. covers for absence Is friendly and welcoming to visitors, new employees and people from other departments, Support users & provide timely assistance, prioritising queries as required. Liaise with IT partners, software suppliers and other contractors to provide support to internal users, maintain and/or improve current systems, and ensure timely completion of projects Be aware of network issues, monitoring where necessary in order to ensure that the company network is running efficiently on a day to day basis. Understand and support software being used in all areas of the business ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development) - [Stories from an Unsuccessful Recruiter](https://www.wearedevelopers.com/videos/1476-stories-from-an-unsuccessful-recruiter) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot) - [GenAI Unpacked: Beyond Basic](https://www.wearedevelopers.com/videos/1526-genai-unpacked-beyond-basic) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk)