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# System Support Engineer

- **Company:** Tcr Group
- **Location:** Steenokkerzeel, Belgium
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Systems Engineering, User Authentication, Microsoft Azure, Microsoft Online Services, Cloud Computing, Continuous Integration, Desktop Computing, Domain Name System (DNS), File Server, Identity and Access Management, Information Technology Operations, Windows Servers, Citrix Systems, Peering, Windows PowerShell, Power BI, Cloud Services, Microsoft SharePoint, Wi-Fi Technology, Load Balancing, Microsoft Power Automate, Office365, Information Technology, Bicep, Hardware Infrastructure, Terraform
- **Published:** June 3, 2026
- **Apply:** https://www.careerjet.be/jobad/be7ca1c06fd4bbaa0ea22ffd8eb3ee6c5f

## About the Role

Around 4-6 years of experience in systems engineering, infrastructure, or IT operations
Strong hands-on knowledge of:
Windows Server environments
Active Directory and authentication (including Entra ID)
DNS and core infrastructure services
Experience operating and supporting hybrid infrastructure (on-premises systems integrated with cloud services)
Fundamental network engineering knowledge, with some hands-on experience administering network environments (LAN, WAN, Wi-Fi)
Familiarity with Infrastructure Security and Identity & Access Management
Working knowledge of Microsoft 365 and Azure environments
Proven ability to troubleshoot and resolve complex infrastructure incidents, with a structured approach to root cause analysis
A practical, hands-on mindset with a focus on ownership
Experience in an ITIL / ITSM driven environment
PowerShell scripting skills, or willingness to learn
Fluent English
Nice to have
Experience with Citrix Workspace / Virtual Apps & Desktops
Infrastructure as Code (ARM, Bicep, Terraform)
Exposure to AKS / containers, CI/CD, Azure security, FinOps, observability

## Description

At TCR, we keep our operations running through strong, reliable IT infrastructure. We're looking for a hands-on System Support Engineer to manage and improve our core IT environment from our HQ near Brussels.
This role is ideal for an engineer who wants to move into role with real ownership. You'll work close to the business, take responsibility for critical systems, and play a key role in keeping our infrastructure stable, secure, and efficient.
We are looking for someone with a solid foundation in on-premises infrastructure and networking, who is open to gradually growing into cloud technologies over time.
What you'll do
Manage and support our cloud-native Azure services, including Entra ID, Azure DNS, Azure Load Balancers, and more
Manage and support our server infrastructure running on Azure IaaS, including Active Directory Domain Services (with AD-integrated DNS and DHCP), file servers, and our hybrid Exchange environment synced with Exchange Online
Administer and support our Microsoft 365 suite, including Exchange Online, SharePoint, and Power BI
Safeguard the availability, performance, and security of our cloud environment, systems, and networks
Own incidents end-to-end, from initial troubleshooting through to root cause analysis and resolution
Maintain and optimise both our on-premises physical networks (LAN, WAN, Wi-Fi, firewalls) and our cloud virtual networks in Azure (VNets, NSGs, peering, gateways)
Contribute to practical automation using PowerShell, Azure Logic Apps, and Power Automate
Contribute to infrastructure improvements, standardisation, and documentation
Act as a technical point of reference for infrastructure topics within the team
Operate within a tiered support model, resolving Level 2 issues independently and escalating complex cases to Level 3, while collaborating closely with internal HQ IT teams and regional IT Business Partners
What success looks like
Stable and reliable infrastructure with minimal recurring incidents
Fast, structured incident resolution with clear root cause understanding
Well-maintained and secure core systems and network environments
Increased efficiency through practical improvements and automation
Strong ownership of the IT environment at HQ level
Steady growth towards full cloud capabilities


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