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# IT Site Support (2nd Line Support On-Site)

- **Company:** Seargin
- **Location:** Annemasse, France
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Networking Basics, Virtual Local Area Networks, Wide Area Networks, Office365, Servicenow
- **Published:** May 27, 2026
- **Apply:** https://fr.indeed.com/viewjob?jk=8381708f7d23ccc8

## About the Role

Do you have experience in Windows?, * Windows Knowledge

 + Solid knowledge of Windows OS and client management.
 * Networking Basics
 + Basic understanding of networking and VLAN concepts.
 * M365 Support
 + Experience supporting Microsoft 365 environments and users.
 * Hands-On Support
 + Hands-on approach to hardware and troubleshooting activities.
 * Communication Skills
 + Strong communication and interpersonal collaboration abilities.
 * Problem Solving
 + Proactive mindset with strong troubleshooting capabilities.
 * International Environment
 + Ability to work within international organizations and teams.
 * Service Mindset
 + Flexible and service-oriented working approach.

## Description

* Incident Resolution
 + Handle onsite incidents and daily IT support activities.
 * User Support
 + Provide technical assistance for local business users.
 * Priority Management
 + Manage local priorities and operational support tasks.
 * Team Collaboration
 + Coordinate with central IT and Site Support teams.
 * Ticket Handling
 + Work with Service Desk tickets and escalation processes.
 * Business Advisory
 + Support users in defining and translating IT requirements.
 * Infrastructure Support
 + Support Windows, M365, LAN/WAN, and device environments.
 * Process Compliance
 + Follow IT processes and ticketing system procedures.
 * Ticketing Tools
 + Experience working with ServiceNow or similar ticketing systems.


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