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# IT Service Desk Technician

- **Company:** Spektrum
- **Location:** Belgium
- **Experience:** Experienced
- **Contract:** Contract
- **Skills:** Business Software, Microsoft Desktop Optimization Pack, Virtual Private Networks (VPN), Knowledge Management, Microsoft Office, Microsoft Software, Laptops, User Administration
- **Published:** June 13, 2026
- **Apply:** https://be.indeed.com/viewjob?jk=bf874c21f07221f0

## About the Role

Do you have experience in VPN?, * Relevant Service Desk 1st level support experience is a must

 * Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience
 * Extensive knowledge of Microsoft desktop applications, Office and OS
 * Extensive knowledge of Service Desk ticketing tools (BMC Remedy)
 * Extensive knowledge of VPN software and VPN troubleshooting
 * Minimal Mobile Device Management (MDM) knowledge required Competencies or Personal Attributes:
 * Relating and Networking - Easily establishes good relationships with users and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humor appropriately to bring warmth to relationships with others
 * Delivering Results and Meeting Customer Expectations -Equivalent NATO Grade: IWC Work Location: Duration of the requirement Required Start Date: End Contract Date: Total Scope of the request (hours): Specific Working Conditions: Required Security Clearance: Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals
 * Adapting and Responding to Change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences
 * Communication Skills - Good diplomacy and tact

Language

 * Language Skills - NATO HQ official languages are English and French. Both are required:
 + A thorough knowledge of English, both written and spoken
 + A good working knowledge of French (spoken), * Valid National or NATO Secret personal security clearance

## Description

* Troubleshoot and resolve software and hardware issues in a broad range of IT products and services including (but not limited to):
 + Laptops: VPN connectivity, Microsoft products, Business Applications
 + Mobile devices (smartphones & tables): work environment applications and configuration of devices through MDM
 + User Access Management
 * Lifecycle of Service Management tickets
 + Incident Management
 + Service Request Management
 + Change Management and Change Coordination
 * IT Asset Management
 + Keep asset management systems up to date
 * Knowledge Management
 + Create, maintain and utilise SOP, processes and support documentation
 * Able to work with limited supervision
 * Perform other duties as may be required


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