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# IT Support Engineer - Macclesfield

- **Company:** Adria Solutions ltd
- **Location:** Macclesfield, UK
- **Salary:** £35,000.0 - £40,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computing Platforms, Microsoft Azure, Microsoft Online Services, Cloud Computing, Cyber Security, Windows Servers, Microsoft SharePoint, Network Routers, Internet Protocol Telephony, Microsoft InTune
- **Published:** June 10, 2026
- **Apply:** https://find.jobs/jobs-near-me/it-support-engineer-macclesfield-macclesfield-cheshire/2804449788-2/

## About the Role

* Microsoft 365 technologies (including Defender, Intune, Exchange Online, SharePoint, Teams, OneDrive)
 * Experience with Windows Server, networking (routers/switches), and VoIP systems
 * Proven background in cyber security tools and threat monitoring
 * Experience with Microsoft Azure (desirable)
 * Previous technical support role covering infrastructure, cloud, and endpoint environments
 * Experience deploying and supporting Microsoft 365 solutions
 * Troubleshooting, diagnostic, and problem-solving skills

Team & Communication:

 * Excellent customer service and communication skills
 * Ability to work both independently and collaboratively
 * Comfortable working under pressure in a fast-paced environment

## Description

* Deliver technical support by managing and resolving service tickets in line with agreed SLAs
 * Handle both initial and escalated support requests, ensuring high levels of customer satisfaction
 * Complete sales orders and project work within agreed timelines
 * Implement approved technical solutions remotely and onsite
 * Support continuous improvement of Service Desk technologies and processes
 * Develop and maintain operational procedures, technical documentation, and user guides
 * Monitor and respond to cyber security threats and vulnerabilities
 * Perform routine maintenance, including backups and network/device updates
 * Communicate effectively with internal teams and customers regarding technical issues and security risks
 * Stay up to date with emerging technologies and contribute to best practice standards
 * Promote awareness of infrastructure and platform technologies across the business


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